24/7 CUSTOMER, INC.

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology Matters Rank in Class
 
  
 
G06Q DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR 48126
 
  
 
H04M TELEPHONIC COMMUNICATION 39124
 
  
 
G06F ELECTRIC DIGITAL DATA PROCESSING 31416
 
  
 
H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION 17268
 
  
 
G06N COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS 1056
 
  
 
G10L SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION 988
 
  
 
H04W WIRELESS COMMUNICATION NETWORKS 7181
 
  
 
H04N PICTORIAL COMMUNICATION, e.g. TELEVISION 2240
 
  
 
G01C MEASURING DISTANCES, LEVELS OR BEARINGS; SURVEYING; NAVIGATION; GYROSCOPIC INSTRUMENTS; PHOTOGRAMMETRY OR VIDEOGRAMMETRY 1104

Top Patents (by citation)

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Recent Publications

Publication # Title Filing Date Pub Date Intl Class
2018/0068,009 POINT-IN-TIME DEPENDENT IDENTIFICATION FOR OFFERING INTERACTIVE SERVICES IN A USER WEB JOURNEYNov 13, 17Mar 08, 18[G06F]
2017/0318,443 DATA ASSISTANCE APPLICATION FOR MOBILE DEVICESJul 14, 17Nov 02, 17[H04W]
2017/0300,296 METHOD AND APPARATUS FOR FACILITATING VOICE USER INTERFACE DESIGNJun 28, 17Oct 19, 17[G10L, G06F]
2017/0053,287 METHOD AND APPARATUS FOR PROACTIVE NOTIFICATIONS BASED ON THE LOCATION OF A USERNov 07, 16Feb 23, 17[H04L, G06Q, G01C, H04W]
2017/0026,517 METHOD AND APPARATUS FOR DIVERTING CALLERS TO WEB SESSIONSMar 31, 16Jan 26, 17[H04M, H04L, H04W]
2016/0364,441 Predictive 411Aug 24, 16Dec 15, 16[G06Q, G06F]
2016/0253,054 SLIDER AND HISTORY FILED FOR SMART CHAT SESSIONSMay 06, 16Sep 01, 16[H04L, G06F]
2016/0210,682 Method And Apparatus For Enhanced In-Store Retail Experience Using Location AwarenessFeb 18, 16Jul 21, 16[G06Q, H04W]
2016/0162,905 METHOD AND APPARATUS FOR LINKING DEVICE APPLICATIONS TO A CUSTOMER SERVICE INTERFACEJul 22, 14Jun 09, 16[H04L, G06Q]
2016/0078,456 METHOD AND APPARATUS FOR PREDICTING CUSTOMER INTENTIONSSep 16, 15Mar 17, 16[G06Q]

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Recent Patents

Patent # Title Filing Date Issue Date Intl Class
9910909 Method and apparatus for extracting journey of life attributes of a user from user interactionsApr 10, 14Mar 06, 18[G06Q, G06F]
9894207 Stage-wise analysis of text-based interactionsApr 07, 17Feb 13, 18[H04M, G06N, G06Q, G10L, G06F]
9883026 Method and apparatus for facilitating speech application testingAug 11, 16Jan 30, 18[H04M, G10L]
9871921 Method and apparatus for diverting callers to web sessionsMar 31, 16Jan 16, 18[H04M, H04L, H04W]
9851869 Slider and history field for smart chat sessionsDec 09, 14Dec 26, 17[H04L, G06Q, G06F]
9851872 Slider and history field for smart chat sessionsMay 06, 16Dec 26, 17[H04L, G06Q, G06F]
9813779 Method and apparatus for increasing user engagement with video advertisements and content by summarizationDec 20, 16Nov 07, 17[H04N]
9742912 Method and apparatus for predicting intent in IVR using natural language queriesJun 22, 15Aug 22, 17[H04M, G10L, G06F]
9733894 Method and apparatus for facilitating voice user interface designJun 30, 14Aug 15, 17[G06F]
9736668 Data assistance application for mobile devicesOct 15, 15Aug 15, 17[H04M, H04W]

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Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
9483800 Method and apparatus for analyzing and applying data related to customer interactions with social mediaWithdrawnMay 01, 12Nov 01, 16[G06Q, G06F]
2014/0317,120 IDENTIFICATION OF POINTS IN A USER WEB JOURNEY WHERE THE USER IS MORE LIKELY TO ACCEPT AN OFFER FOR INTERACTIVE ASSISTANCEAbandonedApr 07, 14Oct 23, 14[H04L, G06F]
2013/0304,578 METHOD AND APPARATUS FOR ENHANCED IN-STORE RETAIL EXPERIENCE USING LOCATION AWARENESSAbandonedApr 23, 13Nov 14, 13[G06Q]
2013/0252,212 Language learning assistantAbandonedMay 07, 13Sep 26, 13[G09B]
2013/0211,880 CHAT CATEGORIZATION AND AGENT PERFORMANCE MODELINGAbandonedMar 15, 13Aug 15, 13[G06Q]
2012/0278,159 METHOD AND APPARATUS FOR ENHANCING CUSTOMER SERVICE EXPERIENCEAbandonedApr 24, 12Nov 01, 12[G06Q, G06F]
2012/0130,771 Chat Categorization and Agent Performance ModelingAbandonedJun 15, 11May 24, 12[G06Q, G06F]
2012/0076,283 Predictive Customer Service EnvironmentAbandonedSep 21, 11Mar 29, 12[H04M]
2010/0191,658 Predictive Engine for Interactive Voice Response SystemAbandonedJan 25, 10Jul 29, 10[G06Q, G10L]
2007/0206,757 SYSTEM AND METHOD TO PROVIDE AUTOMATED SCRIPTING FOR CUSTOMER SERVICE REPRESENTATIVESAbandonedMay 08, 07Sep 06, 07[H04M]
2007/0016,474 Method, system and computer program product for executing a marketing campaignAbandonedJul 18, 05Jan 18, 07[G06Q]

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