ASPECT COMMUNICATIONS CORPORATION

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Technologies

Intl Class Technology # of Patents Rank
 
 
 
H04M TELEPHONIC COMMUNICATION 4886
 
 
 
G06F ELECTRIC DIGITAL DATA PROCESSING 38262
 
 
 
H04Q SELECTING 1683
 
 
 
H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION 4164
 
 
 
G06Q DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR 284
 
 
 
H04J MULTIPLEX COMMUNICATION 2103
 
 
 
G05B CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS 158
 
 
 
G09G ARRANGEMENTS OR CIRCUITS FOR CONTROL OF INDICATING DEVICES USING STATIC MEANS TO PRESENT VARIABLE INFORMATION 1118
 
 
 
H04B TRANSMISSION 1163

Top Patents (by citation)

Patent # Title Filing Date Issue Date Intl Class Cited #
5,946,386 Call management system with call control from user workstation computersMar 11, 96Aug 31, 99[H04M]429
5,375,161 Telephone control system with branch routingFeb 15, 90Dec 20, 94[H04M]247
6,449,646 Method and apparatus for allocating mixed transaction type messages to resources via an integrated queuing mechanismOct 13, 98Sep 10, 02[H04Q]127
6,298,356 Methods and apparatus for enabling dynamic resource collaborationNov 20, 98Oct 02, 01[G06F]119
5,752,191 Telephone control system which connects a caller with a subscriber AT A telephone addressDec 12, 94May 12, 98[H04Q]110
5,825,867 Enhanced call waitingMar 18, 94Oct 20, 98[H04M, 93.2]105
5,610,970 Telephone system with scheduled handling of callsDec 09, 94Mar 11, 97[H04Q]103
5,469,503 Method for resynchronizing secondary database and primary database with preservation of functionality of an automatic call distribution systemOct 14, 93Nov 21, 95[G05B, H04M, G06F]102
6,704,409 Method and apparatus for processing real-time transactions and non-real-time transactionsDec 31, 97Mar 09, 04[H04M]101
5,347,574 Automated call screeningApr 01, 92Sep 13, 94[H04M]98

Recent Publications

Publication # Title Filing Date Pub Date Intl Class
2007/0153,996 Distributing transactions among transaction processing systemsDec 30, 05Jul 05, 07[H04M]
2007/0112,953 Automated performance monitoring for contact management systemNov 14, 05May 17, 07[G06F]
2007/0050,228 Schedule managementAug 24, 05Mar 01, 07[G06F]
2007/0043,542 Methods and systems to complete transaction dateAug 22, 05Feb 22, 07[G06F]
2007/0043,604 Methods and systems to obtain a relative frequency distribution describing a distribution of countsAug 22, 05Feb 22, 07[G06F]
2006/0206,804 Reversible logic for widget and markup language generationMar 08, 05Sep 14, 06[G06F]
2006/0188,084 Call management system with call control from user workstation computersApr 06, 06Aug 24, 06[H04M]
2006/0167,729 Method and system for scheduling a customer service callbackOct 08, 03Jul 27, 06[G05B]
2006/0159,027 Method and system for updating real-time data between intervalsJan 18, 05Jul 20, 06[H04J, H04L, H04B]
2006/0080,664 Methods and apparatus for enabling dynamic resource collaborationNov 15, 05Apr 13, 06[G06F]

View all Publication..

Recent Patents

Patent # Title Filing Date Issue Date Intl Class
8,400,948 Method and system for updating real-time data between intervalsJan 18, 05Mar 19, 13[H04Q]
8,199,900 Automated performance monitoring for contact management systemNov 14, 05Jun 12, 12[H04M]
7,778,861 Methods and systems to complete transaction dateAug 22, 05Aug 17, 10[G06F]
7,761,323 Method and system for scheduling a customer service callbackOct 08, 03Jul 20, 10[G06F]
7,739,325 Apparatus and method for extensible real-time workflowsApr 24, 00Jun 15, 10[G06F]
7,634,722 Reversible logic for widget and markup language generationMar 08, 05Dec 15, 09[G06F]
7,606,909 Method and apparatus for a business contact centerFeb 20, 02Oct 20, 09[H04M, H04Q, G06Q, G06F]
7,552,166 Method of queuing requests to access a communications networkSep 11, 03Jun 23, 09[G06F]
7,519,689 Method and system to provide message communication between different browser based applications running on a desktopSep 10, 03Apr 14, 09[G06F]
7,406,515 System and method for automated and customizable agent availability and task assignment managementJun 27, 00Jul 29, 08[G06F]

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Top Inventors for This Owner

Inventor Name Address # of Patent/Pub
Fuller Robert M
Redmond, WA
26
Epler Frederick A
Issaquah, WA
24
Manowski Maxwell E
Enumclaw, WA
21
Morganstein Sanford J
Elgin, IL
20
Krakau Herbert B
Elmhurst, IL
13
Mehta Bakulesh A
Downers Grove, IL
11
Dilip Venkatachari
Cupertino, CA
10
Jawahar Janardhanan
San Jose, CA
10
Klecka Mark D
Dekalb, IL
8
Saltwick John M
Carefree, AZ
8