Aspect Software, Inc.

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology Matters Rank in Class
 
  
 
H04M TELEPHONIC COMMUNICATION 11867
 
  
 
G06F ELECTRIC DIGITAL DATA PROCESSING 49398
 
  
 
H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION 29256
 
  
 
H04Q SELECTING 5105
 
  
 
H04J MULTIPLEX COMMUNICATION 4121
 
  
 
G06Q DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR 3171
 
  
 
G10L SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION 394
 
  
 
G01R MEASURING ELECTRIC VARIABLES; MEASURING MAGNETIC VARIABLES 2157
 
  
 
G04F TIME-INTERVAL MEASURING 118
 
  
 
G06E OPTICAL COMPUTING DEVICES 117

Top Patents (by citation)

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Recent Publications

Publication # Title Filing Date Pub Date Intl Class
2010/0076,898 Method of Scheduling a Workforce Constrained By Work Rules and Labor LawsJul 03, 08Mar 25, 10[G06Q]
2010/0017,251 Method and Apparatus for Describing and Profiling Employee SchedulesJul 03, 08Jan 21, 10[G06Q]
2008/0183,540 METHOD AND SYSTEM FOR MATCHING RESOURCES AND CO-RESOURCESJan 31, 07Jul 31, 08[G06F]

Recent Patents

Patent # Title Filing Date Issue Date Intl Class
9883037 Systems and methods in an electronic contact management system to estimate required staff levels for multi-skilled agentsJun 08, 17Jan 30, 18[H04M, G06Q]
9454596 Enterprise entity for use in a call centerDec 01, 08Sep 27, 16[G06F]
9374393 System and method for dynamic call-progress analysis and call processingAug 09, 12Jun 21, 16[H04M, H04L]
9330050 Deployment wizardOct 02, 07May 03, 16[G06F]
9304826 System and method for improved dynamic allocation of application resourcesAug 23, 10Apr 05, 16[H04M, H04L, G10L, G06F]
9213699 Super-object in administering systemApr 30, 08Dec 15, 15[G06F]
9214001 Automatic contact center agent assistantFeb 13, 07Dec 15, 15[H04M, G06Q, G06F]
9172803 System and method for integrating runtime usage statistics with developing environmentAug 20, 10Oct 27, 15[H04M, H04L, G06F]
9088659 Method and apparatus for provisioning contact handling resources in a contact centerOct 27, 08Jul 21, 15[H04M]
9055140 Contact center queue priority management method and systemJul 16, 12Jun 09, 15[H04M]

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Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
2010/0002,689 VOICE OVER IP ADAPTERAbandonedSep 10, 09Jan 07, 10[H04L]
2009/0260,066 Single Sign-On To Administer Target Systems with Disparate Security ModelsAbandonedApr 09, 08Oct 15, 09[H04L, G06F]
2009/0175,437 CALL TRANSFER BETWEEN DIFFERING EQUIPMENTAbandonedJan 08, 08Jul 09, 09[H04M]
2009/0074,169 Multi-Line Communication SystemAbandonedSep 19, 07Mar 19, 09[H04M]
2009/0067,615 ECHO CANCELLATION USING GAIN CONTROLAbandonedSep 11, 07Mar 12, 09[H04M, H04B]
2008/0267,093 METHOD AND APPARATUS FOR CONFERENCINGAbandonedApr 24, 07Oct 30, 08[H04L]
2008/0127,069 Reusable class library for multi-threaded applicationAbandonedOct 13, 06May 29, 08[G06F]
2008/0031,232 Web services and plug-in framework in VOIP environmentAbandonedAug 02, 07Feb 07, 08[H04L]
2008/0021,999 Remote expert screen pop via data messageAbandonedJul 18, 06Jan 24, 08[G06F]
2007/0294,344 Automatic scheduling systemAbandonedJun 14, 06Dec 20, 07[G05B, G06F]
2007/0274,298 Voice over IP adapterAbandonedMay 09, 06Nov 29, 07[H04L]
2007/0160,187 System and method for redirecting a telecommunicating party to an information source over a computer networkAbandonedFeb 03, 06Jul 12, 07[H04M]
2007/0041,562 Inter campaign and queue cooperationAbandonedAug 16, 05Feb 22, 07[H04M]
2007/0043,852 System and method of HTML transaction logging in a web based (HTTP) customer contact centerAbandonedAug 16, 05Feb 22, 07[G06F]
2006/0274,758 Adaptive skills-based routingAbandonedJun 01, 05Dec 07, 06[H04L]
2006/0250,978 Personal communication interaction managerAbandonedMay 05, 05Nov 09, 06[H04L]
2006/0239,441 Method and system for blending of reactive and active contactsAbandonedApr 04, 05Oct 26, 06[H04M]
2006/0230,153 Network communication using push technologyAbandonedApr 11, 05Oct 12, 06[G06F]
2006/0222,164 Simultaneous usage of agent and service parametersAbandonedApr 04, 05Oct 05, 06[H04M]
2005/0278,337 Contact center dynamic record deliveryAbandonedJun 30, 05Dec 15, 05[G06F]

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