AVAYA INC.

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology MATTERS Rank in Class
 
 
H04M TELEPHONIC COMMUNICATION 1121 5
 
 
G06F ELECTRIC DIGITAL DATA PROCESSING 909 85
 
 
H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION 781 36
 
 
G06Q DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR 175 51
 
 
H04N PICTORIAL COMMUNICATION, e.g. TELEVISION 138 120
 
 
H04W WIRELESS COMMUNICATION NETWORKS 136 77
 
 
H04J MULTIPLEX COMMUNICATION 124 42
 
 
H04Q SELECTING 112 36
 
 
G10L SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION 96 31
 
 
H04B TRANSMISSION 83 123
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Top Patents (by citation)

Recent Publications

Publication # Title Filing Date Pub Date Intl Class
2018/0018,616 SYSTEMS AND METHODS FOR LIFECYCLE MANAGEMENT OF LIMITED DURATION KNOWLEDGE IN AUTOMATED INTERACTION SYSTEMS Oct 04, 16 Jan 18, 18 [G06Q]
2018/0019,909 SYSTEM AND METHOD TO USE LOCATION-AWARE DNS RESPONSES AS INPUT TO MEDIA RELAY SELECTION FOR WEBRTC Jul 18, 17 Jan 18, 18 [H04L, H04W]
2017/0351,402 INDEPENDENT PARALLEL INTERACTION SPACE INSTANTIATION Jun 03, 16 Dec 07, 17 [H04L, G06F]
2017/0351,476 CREATE PRIVATE INTERACTION WORKSPACE Jun 03, 16 Dec 07, 17 [G06F]
2017/0353,508 QUEUE ORGANIZED INTERACTIVE PARTICIPATION Jun 03, 16 Dec 07, 17 [H04L, G06F]
2017/0353,694 POSITIONAL CONTROLLED MUTING Jun 03, 16 Dec 07, 17 [H04N, G06F]
2017/0345,445 SYNCHRONIZATION OF DIGITAL ALGORITHMIC STATE DATA WITH AUDIO TRACE SIGNALS May 25, 16 Nov 30, 17 [G06F, G10L]
2017/0346,697 SYSTEM AND METHOD FOR EFFICIENT BANDWIDTH ALLOCATION FOR FORKED COMMUNICATION SESSIONS May 24, 16 Nov 30, 17 [H04L]
2017/0346,741 BANDWIDTH CONTROL IN A NETWORK ADDRESS TRANSLATION (NAT) ENVIRONMENT May 25, 16 Nov 30, 17 [H04L]
2017/0329,841 ORGANIZING SPEECH SEARCH RESULTS May 13, 16 Nov 16, 17 [G06F, G10L]

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Recent Patents

Patent # Title Filing Date Issue Date Intl Class
9881145 Adding features and services without password exposure Dec 01, 15 Jan 30, 18 [H04L, H04W, G06F]
9883032 System and method for guiding agents in an enterprise Aug 04, 14 Jan 30, 18 [H04M]
9875001 Network device management and visualization Aug 26, 13 Jan 23, 18 [H04L, G06F, H05K]
9876860 Variable capture between applications Oct 25, 13 Jan 23, 18 [H04M, H04L, G06F]
9876912 Parallel forking with AoR chaining May 14, 13 Jan 23, 18 [H04M, H04L]
9871835 System and method for managing multi-modal communication sessions Jun 27, 15 Jan 16, 18 [H04L]
9871923 System and method for managing resources Nov 25, 14 Jan 16, 18 [H04M, H04L]
9866696 Skill change and routing correction Dec 17, 14 Jan 09, 18 [H04M]
9860296 System and method for end-to-end call quality indication Sep 07, 12 Jan 02, 18 [H04L]
9860380 Agent rating prediction and routing Feb 05, 14 Jan 02, 18 [H04M]

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Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
2016/0219,149 USING SIMULTANEOUS MULTI-CHANNEL FOR CONTINUOUS AND TIMELY FEEDBACK ABOUT AGENT PERFORMANCE DURING A CUSTOMER INTERACTION ABAN Feb 12, 15 Jul 28, 16 [H04M]
2016/0205,251 System and Method for Quality Monitoring and Agent Suitability in Video Communication Processed in Contact Center ABAN Jan 14, 15 Jul 14, 16 [H04M]
2016/0098,663 AGENT QUALITY AND PERFORMANCE MONITORING BASED ON NON-PRIMARY SKILL EVALUATION ABAN Oct 06, 14 Apr 07, 16 [G06Q]
2015/0350,432 MECHANISM FOR AVOIDANCE IN A GRAPH BASED CONTACT CENTER ABAN May 29, 14 Dec 03, 15 [H04M, G06Q]
2015/0220,368 DATA AND STATE THREADING FOR VIRTUALIZED PARTITION MANAGEMENT ABAN Apr 16, 15 Aug 06, 15 [G06F]
2015/0181,039 ESCALATION DETECTION AND MONITORING ABAN Dec 19, 13 Jun 25, 15 [H04M]
2015/0170,152 SYSTEM AND METHOD FOR PROVIDING ACTIONABLE INPUT BASED ON SOCIAL MEDIA ABAN Dec 12, 13 Jun 18, 15 [H04L, G06Q]
9035998 Scalable web real-time communications (WebRTC) media engines, and related methods, systems, and computer-readable media Withdrawn Jun 30, 13 May 19, 15 [H04N, H04L]
2015/0128,145 SYSTEM AND METHOD FOR ROUTING WORK REQUESTS TO MINIMIZE ENERGY COSTS IN A DISTRIBUTED COMPUTING SYSTEM ABAN Nov 05, 13 May 07, 15 [G06F]
2015/0120,825 SEQUENTIAL SEGREGATED SYNCHRONIZED TRANSCRIPTION AND TEXTUAL INTERACTION SPATIAL ORIENTATION WITH TALK-OVER ABAN Oct 25, 13 Apr 30, 15 [H04L]
2015/0121,250 PROVIDING INTELLIGENT MANAGEMENT FOR WEB REAL-TIME COMMUNICATIONS (WebRTC) INTERACTIVE FLOWS, AND RELATED METHODS, SYSTEMS, AND COMPUTER-READABLE MEDIA ABAN Oct 31, 13 Apr 30, 15 [H04L, G06F]
2015/0095,267 TECHNIQUES TO DYNAMICALLY GENERATE REAL TIME FREQUENTLY ASKED QUESTIONS FROM FORUM DATA ABAN Sep 30, 13 Apr 02, 15 [G06N, H04L]
2015/0085,874 PROVISIONING SIP-BASED REMOTE VPN PHONES ABAN Sep 21, 13 Mar 26, 15 [H04L]
2015/0073,774 Automatic Domain Sentiment Expansion ABAN Sep 11, 13 Mar 12, 15 [G06F]
2015/0006,651 SYSTEM AND METHOD FOR MANAGEMENT OF IM CONVERSATION HISTORY ABAN May 06, 14 Jan 01, 15 [H04L]
2015/0006,744 METHODS AND SYSTEMS FOR TRANSFERRING CALLS BETWEEN FORKED DEVICES ABAN Jun 28, 13 Jan 01, 15 [H04L]
2014/0380,423 SYSTEM AND METHOD FOR DYNAMICALLY AWARDING PERMISSIONS ABAN Jun 24, 13 Dec 25, 14 [H04L]
2014/0357,215 METHOD AND APPARATUS TO ALLOW A PSAP TO DERIVE USEFUL INFORMATION FROM ACCELEROMETER DATA TRANSMITTED BY A CALLER'S DEVICE ABAN May 30, 13 Dec 04, 14 [H04W]
2014/0344,755 METHOD AND SYSTEM FOR ROTATIONAL LIST BASED USER INTERFACE ABAN May 16, 13 Nov 20, 14 [G06F]
2014/0337,034 SYSTEM AND METHOD FOR ANALYSIS OF POWER RELATIONSHIPS AND INTERACTIONAL DOMINANCE IN A CONVERSATION BASED ON SPEECH PATTERNS ABAN Sep 25, 13 Nov 13, 14 [G10L]

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