AVAYA INC.
Patent Owner
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- 0 2,844 US PATENTS IN FORCE
- 212 US APPLICATIONS PENDING
- Mar 20, 2018 most recent publication
Details
- 2,844 Issued Patents
- 8 Issued in last 3 years
- 0 Published in last 3 years
- 102,162 Total Citation Count
- Oct 03, 1988 Earliest Filing
- 564 Expired/Abandoned/Withdrawn Patents
Patent Activity in the Last 10 Years
Technologies
Intl Class
Technology
MATTERS
Rank in Class
Intl Class
Technology
MATTERS
Rank in Class
- No Technologies to Display
Top Patents (by citation)
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Patent #
Title
Filing Date
Issue Date
Intl Class
CITATIONS
5740231
Network-based multimedia communications and directory system and method of operation
Sep 16, 94
Apr 14, 98
[H04M]
589
6163607
Optimizing call-center performance by using predictive data to distribute agents among calls
Nov 03, 98
Dec 19, 00
[H04Q]
489
5903641
Automatic dynamic changing of agents' call-handling assignments
Jan 28, 97
May 11, 99
[H04Q]
416
6173053
Optimizing call-center performance by using predictive data to distribute calls among agents
Apr 09, 98
Jan 09, 01
[H04Q]
386
6330602
Scaleable web server and method of efficiently managing multiple servers
Nov 07, 97
Dec 11, 01
[G06F]
370
- No Patents to Display
Recent Publications
Publication #
Title
Filing Date
Pub Date
Intl Class
2018/0054,468
SYSTEMS AND METHODS FOR MEDIA TUNNELING THROUGH EDGE SERVER
Oct 27, 16
Feb 22, 18
[H04L]
2018/0018,616
SYSTEMS AND METHODS FOR LIFECYCLE MANAGEMENT OF LIMITED DURATION KNOWLEDGE IN AUTOMATED INTERACTION SYSTEMS
Oct 04, 16
Jan 18, 18
[G06Q]
2017/0346,741
BANDWIDTH CONTROL IN A NETWORK ADDRESS TRANSLATION (NAT) ENVIRONMENT
May 25, 16
Nov 30, 17
[H04L]
2017/0339,133
Public Key Infrastructure Exchange Using Netconf for Openflow Enabled Switches
May 17, 17
Nov 23, 17
[H04L]
2017/0339,134
Certificate-based Dual Authentication for Openflow Enabled Switches
May 17, 17
Nov 23, 17
[H04L]
2017/0339,144
Customer-centric Workflow for Initial On-boarding of an Openflow Enabled Switch
May 17, 17
Nov 23, 17
[H04L]
2017/0331,904
MAINTENANCE OF FEATURE SETTINGS ACROSS MULTIPLE USER SYSTEMS ON A COMMUNICATION
May 12, 16
Nov 16, 17
[H04L]
2017/0310,698
Validating Strength Values For Account Security Questions
Apr 20, 16
Oct 26, 17
[H04L]
- No Publications to Display
Recent Patents
Patent #
Title
Filing Date
Issue Date
Intl Class
9911193
Semi-background replacement based on rough segmentation
Nov 18, 15
Mar 06, 18
[H04N, G06T, G06K]
9912705
Enhancing media characteristics during web real-time communications (WebRTC) interactive sessions by using session initiation protocol (SIP) endpoints, and related methods, systems, and computer-readable media
Jun 24, 14
Mar 06, 18
[H04L]
9912814
Integrating business performance activity with personal performance activity on a wearable device
Jun 26, 15
Mar 06, 18
[H04M, G06Q, G08B]
9900230
Dissemination of quality of service information in a distributed environment
Jan 07, 16
Feb 20, 18
[H04L]
9900280
System and method for managing incoming requests for a communication session using a graphical connection metaphor
Mar 29, 10
Feb 20, 18
[H04M, H04L, G06Q, H04W, G06F]
- No Patents to Display
Expired/Abandoned/Withdrawn Patents
Patent #
Title
Status
Filing Date
Issue/Pub Date
Intl Class
2017/0054,852
SYSTEM AND METHOD FOR ESTIMATED BEST PATH PREDICTION
Abandoned
Aug 18, 16
Feb 23, 17
[H04M]
2016/0299,647
METHOD TO OPTIMIZE THE USER INTERFACE TO MANAGE MULTIPLE COMMUNICATIONS ON A COMMUNICATIONS APPLICATION
Abandoned
Apr 08, 15
Oct 13, 16
[H04M, H04W, G06F]
2016/0219,149
USING SIMULTANEOUS MULTI-CHANNEL FOR CONTINUOUS AND TIMELY FEEDBACK ABOUT AGENT PERFORMANCE DURING A CUSTOMER INTERACTION
Abandoned
Feb 12, 15
Jul 28, 16
[H04M]
2016/0205,251
System and Method for Quality Monitoring and Agent Suitability in Video Communication Processed in Contact Center
Abandoned
Jan 14, 15
Jul 14, 16
[H04M]
2016/0125,652
AUGMENTED REALITY SUPERVISOR DISPLAY
Abandoned
Nov 03, 14
May 05, 16
[H04N, G06T, G06F]
2016/0098,663
AGENT QUALITY AND PERFORMANCE MONITORING BASED ON NON-PRIMARY SKILL EVALUATION
Abandoned
Oct 06, 14
Apr 07, 16
[G06Q]
2016/0006,871
SYSTEM AND METHOD FOR MANAGING RESOURCES IN AN ENTERPRISE
Abandoned
Jul 03, 14
Jan 07, 16
[H04M]
2015/0350,432
MECHANISM FOR AVOIDANCE IN A GRAPH BASED CONTACT CENTER
Abandoned
May 29, 14
Dec 03, 15
[H04M, G06Q]
2015/0220,368
DATA AND STATE THREADING FOR VIRTUALIZED PARTITION MANAGEMENT
Abandoned
Apr 16, 15
Aug 06, 15
[G06F]
2015/0178,660
SYSTEM AND METHOD FOR AUTOMATED OPTIMIZATION OF OPERATIONS IN A CONTACT CENTER
Abandoned
Dec 19, 13
Jun 25, 15
[G06Q]
2015/0180,791
ADAPTIVE MODIFICATION OF CLASS OF SERVICE FOR SUPPORTING BANDWIDTH OVER-ALLOCATION
Abandoned
Dec 20, 13
Jun 25, 15
[H04L]
2015/0170,152
SYSTEM AND METHOD FOR PROVIDING ACTIONABLE INPUT BASED ON SOCIAL MEDIA
Abandoned
Dec 12, 13
Jun 18, 15
[H04L, G06Q]
9035998
Scalable web real-time communications (WebRTC) media engines, and related methods, systems, and computer-readable media
Withdrawn
Jun 30, 13
May 19, 15
[H04N, H04L]
2015/0135,096
SYSTEM AND METHOD FOR DISPLAYING CONTEXT-AWARE CONTACT DETAILS
Abandoned
Nov 14, 13
May 14, 15
[H04L, G06F]
2015/0128,145
SYSTEM AND METHOD FOR ROUTING WORK REQUESTS TO MINIMIZE ENERGY COSTS IN A DISTRIBUTED COMPUTING SYSTEM
Abandoned
Nov 05, 13
May 07, 15
[G06F]
2015/0120,825
SEQUENTIAL SEGREGATED SYNCHRONIZED TRANSCRIPTION AND TEXTUAL INTERACTION SPATIAL ORIENTATION WITH TALK-OVER
Abandoned
Oct 25, 13
Apr 30, 15
[H04L]
- No Patents to Display
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