AVAYA INC.

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology MATTERS Rank in Class
 
 
H04M TELEPHONIC COMMUNICATION 1112 5
 
 
G06F ELECTRIC DIGITAL DATA PROCESSING 912 86
 
 
H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION 786 35
 
 
G06Q DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR 175 57
 
 
H04N PICTORIAL COMMUNICATION, e.g. TELEVISION 138 123
 
 
H04W WIRELESS COMMUNICATION NETWORKS 138 78
 
 
H04J MULTIPLEX COMMUNICATION 124 43
 
 
H04Q SELECTING 112 34
 
 
G10L SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION 95 32
 
 
H04B TRANSMISSION 83 129
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Top Patents (by citation)

Recent Publications

Publication # Title Filing Date Pub Date Intl Class
2018/0077,262 SERVICES VERSIONING Nov 16, 17 Mar 15, 18 [H04L, G06F]
2018/0057,578 Antibodies Specific for TGF-Beta Jun 14, 17 Mar 01, 18 [A61K, C07K]
2018/0054,468 SYSTEMS AND METHODS FOR MEDIA TUNNELING THROUGH EDGE SERVER Oct 27, 16 Feb 22, 18 [H04L]
2018/0018,616 SYSTEMS AND METHODS FOR LIFECYCLE MANAGEMENT OF LIMITED DURATION KNOWLEDGE IN AUTOMATED INTERACTION SYSTEMS Oct 04, 16 Jan 18, 18 [G06Q]
2018/0019,909 SYSTEM AND METHOD TO USE LOCATION-AWARE DNS RESPONSES AS INPUT TO MEDIA RELAY SELECTION FOR WEBRTC Jul 18, 17 Jan 18, 18 [H04L, H04W]
2017/0351,402 INDEPENDENT PARALLEL INTERACTION SPACE INSTANTIATION Jun 03, 16 Dec 07, 17 [H04L, G06F]
2017/0351,476 CREATE PRIVATE INTERACTION WORKSPACE Jun 03, 16 Dec 07, 17 [G06F]
2017/0353,508 QUEUE ORGANIZED INTERACTIVE PARTICIPATION Jun 03, 16 Dec 07, 17 [H04L, G06F]
2017/0353,694 POSITIONAL CONTROLLED MUTING Jun 03, 16 Dec 07, 17 [H04N, G06F]
2017/0345,445 SYNCHRONIZATION OF DIGITAL ALGORITHMIC STATE DATA WITH AUDIO TRACE SIGNALS May 25, 16 Nov 30, 17 [G06F, G10L]

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Recent Patents

Patent # Title Filing Date Issue Date Intl Class
9923982 Method for visualizing temporal data Jun 24, 11 Mar 20, 18 [H04L, G06F]
9911193 Semi-background replacement based on rough segmentation Nov 18, 15 Mar 06, 18 [H04N, G06T, G06K]
9912524 System and method for dynamic session maps Feb 29, 12 Mar 06, 18 [H04L, G06F]
9912705 Enhancing media characteristics during web real-time communications (WebRTC) interactive sessions by using session initiation protocol (SIP) endpoints, and related methods, systems, and computer-readable media Jun 24, 14 Mar 06, 18 [H04L]
9912814 Integrating business performance activity with personal performance activity on a wearable device Jun 26, 15 Mar 06, 18 [H04M, G06Q, G08B]
9906568 Hybrid cloud media architecture for media communications Aug 28, 14 Feb 27, 18 [H04L, G06F]
9906647 Management of contact center group metrics Feb 19, 15 Feb 27, 18 [H04M]
9906896 Client location discovery Sep 21, 13 Feb 27, 18 [H04W, G06F]
9900230 Dissemination of quality of service information in a distributed environment Jan 07, 16 Feb 20, 18 [H04L]
9900280 System and method for managing incoming requests for a communication session using a graphical connection metaphor Mar 29, 10 Feb 20, 18 [H04M, H04L, G06Q, H04W, G06F]

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Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
2017/0054,852 SYSTEM AND METHOD FOR ESTIMATED BEST PATH PREDICTION ABAN Aug 18, 16 Feb 23, 17 [H04M]
2016/0344,567 MULTI-CHANNEL CONFERENCING ABAN May 22, 15 Nov 24, 16 [H04L]
2016/0299,647 METHOD TO OPTIMIZE THE USER INTERFACE TO MANAGE MULTIPLE COMMUNICATIONS ON A COMMUNICATIONS APPLICATION ABAN Apr 08, 15 Oct 13, 16 [H04M, H04W, G06F]
2016/0219,149 USING SIMULTANEOUS MULTI-CHANNEL FOR CONTINUOUS AND TIMELY FEEDBACK ABOUT AGENT PERFORMANCE DURING A CUSTOMER INTERACTION ABAN Feb 12, 15 Jul 28, 16 [H04M]
2016/0205,251 System and Method for Quality Monitoring and Agent Suitability in Video Communication Processed in Contact Center ABAN Jan 14, 15 Jul 14, 16 [H04M]
2016/0125,652 AUGMENTED REALITY SUPERVISOR DISPLAY ABAN Nov 03, 14 May 05, 16 [H04N, G06T, G06F]
2016/0098,663 AGENT QUALITY AND PERFORMANCE MONITORING BASED ON NON-PRIMARY SKILL EVALUATION ABAN Oct 06, 14 Apr 07, 16 [G06Q]
2016/0021,097 FACILITATING NETWORK AUTHENTICATION ABAN Jul 18, 14 Jan 21, 16 [H04L]
2016/0006,871 SYSTEM AND METHOD FOR MANAGING RESOURCES IN AN ENTERPRISE ABAN Jul 03, 14 Jan 07, 16 [H04M]
2015/0350,432 MECHANISM FOR AVOIDANCE IN A GRAPH BASED CONTACT CENTER ABAN May 29, 14 Dec 03, 15 [H04M, G06Q]
2015/0220,368 DATA AND STATE THREADING FOR VIRTUALIZED PARTITION MANAGEMENT ABAN Apr 16, 15 Aug 06, 15 [G06F]
2015/0178,660 SYSTEM AND METHOD FOR AUTOMATED OPTIMIZATION OF OPERATIONS IN A CONTACT CENTER ABAN Dec 19, 13 Jun 25, 15 [G06Q]
2015/0180,791 ADAPTIVE MODIFICATION OF CLASS OF SERVICE FOR SUPPORTING BANDWIDTH OVER-ALLOCATION ABAN Dec 20, 13 Jun 25, 15 [H04L]
2015/0181,039 ESCALATION DETECTION AND MONITORING ABAN Dec 19, 13 Jun 25, 15 [H04M]
2015/0170,152 SYSTEM AND METHOD FOR PROVIDING ACTIONABLE INPUT BASED ON SOCIAL MEDIA ABAN Dec 12, 13 Jun 18, 15 [H04L, G06Q]
2015/0172,145 IMPACT PREDICTION OF SOCIAL MEDIA INTERACTION ABAN Dec 18, 13 Jun 18, 15 [H04L]
9035998 Scalable web real-time communications (WebRTC) media engines, and related methods, systems, and computer-readable media Withdrawn Jun 30, 13 May 19, 15 [H04N, H04L]
2015/0135,096 SYSTEM AND METHOD FOR DISPLAYING CONTEXT-AWARE CONTACT DETAILS ABAN Nov 14, 13 May 14, 15 [H04L, G06F]
2015/0128,145 SYSTEM AND METHOD FOR ROUTING WORK REQUESTS TO MINIMIZE ENERGY COSTS IN A DISTRIBUTED COMPUTING SYSTEM ABAN Nov 05, 13 May 07, 15 [G06F]
2015/0120,825 SEQUENTIAL SEGREGATED SYNCHRONIZED TRANSCRIPTION AND TEXTUAL INTERACTION SPATIAL ORIENTATION WITH TALK-OVER ABAN Oct 25, 13 Apr 30, 15 [H04L]

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