AVAYA INC.

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology MATTERS Rank in Class
 
 
H04M TELEPHONIC COMMUNICATION 1112 5
 
 
G06F ELECTRIC DIGITAL DATA PROCESSING 912 86
 
 
H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION 786 35
 
 
G06Q DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR 175 57
 
 
H04N PICTORIAL COMMUNICATION, e.g. TELEVISION 138 123
 
 
H04W WIRELESS COMMUNICATION NETWORKS 138 78
 
 
H04J MULTIPLEX COMMUNICATION 124 43
 
 
H04Q SELECTING 112 34
 
 
G10L SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION 95 32
 
 
H04B TRANSMISSION 83 129
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Top Patents (by citation)

Recent Publications

Publication # Title Filing Date Pub Date Intl Class
2018/0054,468 SYSTEMS AND METHODS FOR MEDIA TUNNELING THROUGH EDGE SERVER Oct 27, 16 Feb 22, 18 [H04L]
2018/0018,616 SYSTEMS AND METHODS FOR LIFECYCLE MANAGEMENT OF LIMITED DURATION KNOWLEDGE IN AUTOMATED INTERACTION SYSTEMS Oct 04, 16 Jan 18, 18 [G06Q]
2017/0351,476 CREATE PRIVATE INTERACTION WORKSPACE Jun 03, 16 Dec 07, 17 [G06F]
2017/0353,508 QUEUE ORGANIZED INTERACTIVE PARTICIPATION Jun 03, 16 Dec 07, 17 [H04L, G06F]
2017/0346,741 BANDWIDTH CONTROL IN A NETWORK ADDRESS TRANSLATION (NAT) ENVIRONMENT May 25, 16 Nov 30, 17 [H04L]
2017/0339,133 Public Key Infrastructure Exchange Using Netconf for Openflow Enabled Switches May 17, 17 Nov 23, 17 [H04L]
2017/0339,134 Certificate-based Dual Authentication for Openflow Enabled Switches May 17, 17 Nov 23, 17 [H04L]
2017/0339,144 Customer-centric Workflow for Initial On-boarding of an Openflow Enabled Switch May 17, 17 Nov 23, 17 [H04L]
2017/0331,904 MAINTENANCE OF FEATURE SETTINGS ACROSS MULTIPLE USER SYSTEMS ON A COMMUNICATION May 12, 16 Nov 16, 17 [H04L]
2017/0310,698 Validating Strength Values For Account Security Questions Apr 20, 16 Oct 26, 17 [H04L]

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Recent Patents

Patent # Title Filing Date Issue Date Intl Class
9923982 Method for visualizing temporal data Jun 24, 11 Mar 20, 18 [H04L, G06F]
9911193 Semi-background replacement based on rough segmentation Nov 18, 15 Mar 06, 18 [H04N, G06T, G06K]
9912524 System and method for dynamic session maps Feb 29, 12 Mar 06, 18 [H04L, G06F]
9912705 Enhancing media characteristics during web real-time communications (WebRTC) interactive sessions by using session initiation protocol (SIP) endpoints, and related methods, systems, and computer-readable media Jun 24, 14 Mar 06, 18 [H04L]
9912814 Integrating business performance activity with personal performance activity on a wearable device Jun 26, 15 Mar 06, 18 [H04M, G06Q, G08B]
9906568 Hybrid cloud media architecture for media communications Aug 28, 14 Feb 27, 18 [H04L, G06F]
9906647 Management of contact center group metrics Feb 19, 15 Feb 27, 18 [H04M]
9906896 Client location discovery Sep 21, 13 Feb 27, 18 [H04W, G06F]
9900230 Dissemination of quality of service information in a distributed environment Jan 07, 16 Feb 20, 18 [H04L]
9900280 System and method for managing incoming requests for a communication session using a graphical connection metaphor Mar 29, 10 Feb 20, 18 [H04M, H04L, G06Q, H04W, G06F]

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Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
2017/0054,852 SYSTEM AND METHOD FOR ESTIMATED BEST PATH PREDICTION Abandoned Aug 18, 16 Feb 23, 17 [H04M]
2016/0344,567 MULTI-CHANNEL CONFERENCING Abandoned May 22, 15 Nov 24, 16 [H04L]
2016/0299,647 METHOD TO OPTIMIZE THE USER INTERFACE TO MANAGE MULTIPLE COMMUNICATIONS ON A COMMUNICATIONS APPLICATION Abandoned Apr 08, 15 Oct 13, 16 [H04M, H04W, G06F]
2016/0219,149 USING SIMULTANEOUS MULTI-CHANNEL FOR CONTINUOUS AND TIMELY FEEDBACK ABOUT AGENT PERFORMANCE DURING A CUSTOMER INTERACTION Abandoned Feb 12, 15 Jul 28, 16 [H04M]
2016/0205,251 System and Method for Quality Monitoring and Agent Suitability in Video Communication Processed in Contact Center Abandoned Jan 14, 15 Jul 14, 16 [H04M]
2016/0125,652 AUGMENTED REALITY SUPERVISOR DISPLAY Abandoned Nov 03, 14 May 05, 16 [H04N, G06T, G06F]
2016/0098,663 AGENT QUALITY AND PERFORMANCE MONITORING BASED ON NON-PRIMARY SKILL EVALUATION Abandoned Oct 06, 14 Apr 07, 16 [G06Q]
2016/0021,097 FACILITATING NETWORK AUTHENTICATION Abandoned Jul 18, 14 Jan 21, 16 [H04L]
2016/0006,871 SYSTEM AND METHOD FOR MANAGING RESOURCES IN AN ENTERPRISE Abandoned Jul 03, 14 Jan 07, 16 [H04M]
2015/0350,432 MECHANISM FOR AVOIDANCE IN A GRAPH BASED CONTACT CENTER Abandoned May 29, 14 Dec 03, 15 [H04M, G06Q]
2015/0220,368 DATA AND STATE THREADING FOR VIRTUALIZED PARTITION MANAGEMENT Abandoned Apr 16, 15 Aug 06, 15 [G06F]
2015/0178,660 SYSTEM AND METHOD FOR AUTOMATED OPTIMIZATION OF OPERATIONS IN A CONTACT CENTER Abandoned Dec 19, 13 Jun 25, 15 [G06Q]
2015/0180,791 ADAPTIVE MODIFICATION OF CLASS OF SERVICE FOR SUPPORTING BANDWIDTH OVER-ALLOCATION Abandoned Dec 20, 13 Jun 25, 15 [H04L]
2015/0181,039 ESCALATION DETECTION AND MONITORING Abandoned Dec 19, 13 Jun 25, 15 [H04M]
2015/0170,152 SYSTEM AND METHOD FOR PROVIDING ACTIONABLE INPUT BASED ON SOCIAL MEDIA Abandoned Dec 12, 13 Jun 18, 15 [H04L, G06Q]
2015/0172,145 IMPACT PREDICTION OF SOCIAL MEDIA INTERACTION Abandoned Dec 18, 13 Jun 18, 15 [H04L]
9035998 Scalable web real-time communications (WebRTC) media engines, and related methods, systems, and computer-readable media Withdrawn Jun 30, 13 May 19, 15 [H04N, H04L]
2015/0135,096 SYSTEM AND METHOD FOR DISPLAYING CONTEXT-AWARE CONTACT DETAILS Abandoned Nov 14, 13 May 14, 15 [H04L, G06F]
2015/0128,145 SYSTEM AND METHOD FOR ROUTING WORK REQUESTS TO MINIMIZE ENERGY COSTS IN A DISTRIBUTED COMPUTING SYSTEM Abandoned Nov 05, 13 May 07, 15 [G06F]
2015/0120,825 SEQUENTIAL SEGREGATED SYNCHRONIZED TRANSCRIPTION AND TEXTUAL INTERACTION SPATIAL ORIENTATION WITH TALK-OVER Abandoned Oct 25, 13 Apr 30, 15 [H04L]

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