CIM, LTD.

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology Matters Rank in Class
 
  
 
G06F ELECTRIC DIGITAL DATA PROCESSING 3444
 
  
 
H04M TELEPHONIC COMMUNICATION 3160
 
  
 
H03B GENERATION OF OSCILLATIONS, DIRECTLY OR BY FREQUENCY-CHANGING, BY CIRCUITS EMPLOYING ACTIVE ELEMENTS WHICH OPERATE IN A NON-SWITCHING MANNER; GENERATION OF NOISE BY SUCH CIRCUITS 162

Top Patents (by citation)

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Recent Publications

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Recent Patents

Patent # Title Filing Date Issue Date Intl Class
8270591 Multi-media contact channel in agent state control system and method for use in a contact centerAug 23, 05Sep 18, 12[H04M]
7181492 Transfer of an internet chat session between serversOct 16, 01Feb 20, 07[G06F]
6889195 System and method for utilizing a computer network in conjunction with traditional telemarketingSep 15, 98May 03, 05[H04M, G06F]
6879674 System and method for providing an automatic telephone call back to a telephone line being used to access a computer networkApr 09, 98Apr 12, 05[H04M]
6832203 Skills based contact routingNov 05, 99Dec 14, 04[G06F]
6703894 Baseband filter for receiversJan 13, 03Mar 09, 04[H03B]

Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
2007/0043,852 System and method of HTML transaction logging in a web based (HTTP) customer contact centerAbandonedAug 16, 05Feb 22, 07[G06F]
2006/0274,758 Adaptive skills-based routingAbandonedJun 01, 05Dec 07, 06[H04L]
2006/0250,978 Personal communication interaction managerAbandonedMay 05, 05Nov 09, 06[H04L]
2006/0239,441 Method and system for blending of reactive and active contactsAbandonedApr 04, 05Oct 26, 06[H04M]
2006/0230,153 Network communication using push technologyAbandonedApr 11, 05Oct 12, 06[G06F]
2006/0222,164 Simultaneous usage of agent and service parametersAbandonedApr 04, 05Oct 05, 06[H04M]
4677663 Telephone answering and call forwarding improvementExpiredJul 05, 85Jun 30, 87[H04M]

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