CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology Matters Rank in Class
 
  
 
H04M TELEPHONIC COMMUNICATION 28135
 
  
 
G06F ELECTRIC DIGITAL DATA PROCESSING 8439
 
  
 
G06Q DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR 6168
 
  
 
G10L SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION 394
 
  
 
G06N COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS 264
 
  
 
G09B EDUCATIONAL OR DEMONSTRATION APPLIANCES; APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND, DEAF OR MUTE; MODELS; PLANETARIA; GLOBES; MAPS; DIAGRAMS 142
 
  
 
H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION 1284
 
  
 
H04W WIRELESS COMMUNICATION NETWORKS 1187

Top Patents (by citation)

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Recent Publications

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Recent Patents

Patent # Title Filing Date Issue Date Intl Class
9549065 System and method for automated customer service with contingent live interactionOct 24, 12Jan 17, 17[H04M]
9414209 Automatic delivery of messagesMar 10, 15Aug 09, 16[H04L, H04W]
9406075 System and method for improving tuning using user provided satisfaction scoresJul 10, 13Aug 02, 16[H04M, G06Q]
9218128 Method and system for training users to utilize multimodal user interfacesFeb 27, 09Dec 22, 15[G06N, H04M, G09B, G06F]
8918342 System for closed loop decisionmaking in an automated care systemApr 29, 13Dec 23, 14[G06Q, G10L]
8738384 Method and system for creating natural language understanding grammarsNov 16, 12May 27, 14[G10L]
8687793 System and method for automatic selection of interfacesMar 14, 13Apr 01, 14[H04M]
8638906 Automated application testingOct 29, 12Jan 28, 14[H04M]
8588398 Method and system for hierarchy based contact routingAug 11, 11Nov 19, 13[H04M]
8504379 System and method for improving tuning using user provided satisfaction scoresJan 18, 12Aug 06, 13[G06Q]

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Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
2012/0220,319 AUTOMATIC DELIVERY OF MESSAGESAbandonedSep 14, 11Aug 30, 12[H04W]
2009/0013,255 Method and System for Supporting Graphical User InterfacesAbandonedDec 28, 07Jan 08, 09[G06F]
6975708 Call processing system with call screeningExpiredMay 18, 00Dec 13, 05[H04M]

Top Inventors for This Owner

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