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CONVERGYS CUSTOMER MANAGEMENT GROUP INC.
Patent Owner
Stats
19
total patents issued
10 Total Apps Published
Apr 09, 2013 most recent publication
Details
19 Issued Patents
6 Issued in last 3 years
2 Published in last 3 years
1,129 Total Citation Count
May 22, 1996 Earliest Filing
0 Expired/Abandoned/Withdrawn Patents
Technologies
H04M TELEPHONIC COMMUNICATION 10 123
G09B EDUCATIONAL OR DEMONSTRATION APPLIANCES; APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND, DEAF OR MUTE; MODELS; PLANETARIA; GLOBES; MAPS; DIAGRAMS 5 23
G06F ELECTRIC DIGITAL DATA PROCESSING 3 297
G06Q DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR 1 85
Top Patents (by citation)
5,727,950 Agent based instruction system and method May 22, 96 Mar 17, 98 [G09B] 459 6,201,948 Agent based instruction system and method Mar 16, 98 Mar 13, 01 [G09B] 278 6,427,063 Agent based instruction system and method Nov 22, 99 Jul 30, 02 [G09B] 117 6,606,479 Agent based instruction system and method Feb 14, 02 Aug 12, 03 [G09B] 64 6,650,736 System and method for automated third party verification Oct 23, 98 Nov 18, 03 [H04M] 38 6,718,017 System and method for creating and controlling interactive voice response applications Apr 09, 99 Apr 06, 04 [H04M] 27 6,606,374 System and method for recording and playing audio descriptions Oct 05, 99 Aug 12, 03 [H04M] 26 7,505,921 System and method for optimizing a product configuration Mar 03, 00 Mar 17, 09 [G06Q] 18 6,611,898 Object-oriented cache management system and method Apr 25, 01 Aug 26, 03 [G06F] 17 6,744,881 System and method for automated customer calling Sep 06, 00 Jun 01, 04 [H04M] 7
Recent Publications
2012/0084,648 SYSTEM AND METHOD FOR AUTOMATED END-USER SUPPORT Dec 09, 11 Apr 05, 12 [G06F] 2011/0078,559 System and Method for Dynamic Modification of Web Content Oct 21, 10 Mar 31, 11 [G06F] 2005/0232,399 Method and apparatus for managing customer data Apr 15, 04 Oct 20, 05 [H04M] 2005/0201,526 System and method for IVR signature detection and event management Mar 10, 05 Sep 15, 05 [H04M] 2004/0075,686 System and method for dynamic modification of web content Oct 16, 02 Apr 22, 04 [G09G] 2003/0219,105 System and method for automated third party verification Jun 17, 03 Nov 27, 03 [H04M] 2003/0200,135 System and method for predicting and preventing customer churn Apr 21, 03 Oct 23, 03 [G06F] 2002/0168,621 Agent based instruction system and method Feb 14, 02 Nov 14, 02 [G09B] 2002/0145,628 System and method for automated end-user support Aug 31, 01 Oct 10, 02 [G06F] 2002/0146,668 System and method for automated end-user support Aug 31, 01 Oct 10, 02 [G09B]
Recent Patents
8,416,941 Method and apparatus for managing customer data Apr 15, 11 Apr 09, 13 [H04M] 8,160,211 System and method for IVR signature detection and event management Jul 12, 10 Apr 17, 12 [H04M] 8,096,809 System and method for automated end-user support Aug 31, 01 Jan 17, 12 [G09B] 7,995,735 Method and apparatus for managing customer data Apr 15, 04 Aug 09, 11 [H04M] 7,844,907 System and method for dynamic modification of web content Oct 16, 02 Nov 30, 10 [G06F] 7,787,601 System and method for IVR signature detection and event management Mar 10, 05 Aug 31, 10 [H04M] 7,614,014 System and method for automated end-user support Aug 31, 01 Nov 03, 09 [G06F] 7,505,921 System and method for optimizing a product configuration Mar 03, 00 Mar 17, 09 [G06Q] 6,928,157 System and method for automated customer calling Apr 08, 04 Aug 09, 05 [H04M] 6,859,524 System and method for automated third party verification Jun 17, 03 Feb 22, 05 [H04M]
Top Inventors for This Owner
