CONVERGYS CUSTOMER MANAGEMENT GROUP INC.

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology Matters Rank in Class
 
  
 
H04M TELEPHONIC COMMUNICATION 11152
 
  
 
G09B EDUCATIONAL OR DEMONSTRATION APPLIANCES; APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND, DEAF OR MUTE; MODELS; PLANETARIA; GLOBES; MAPS; DIAGRAMS 637
 
  
 
G06F ELECTRIC DIGITAL DATA PROCESSING 3444
 
  
 
G06Q DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR 1173

Top Patents (by citation)

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Recent Publications

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Recent Patents

Patent # Title Filing Date Issue Date Intl Class
8675826 System and method for IVR signature detection and event managementMar 13, 12Mar 18, 14[H04M]
8636515 System and method for automated end-user supportDec 09, 11Jan 28, 14[G09B]
8416941 Method and apparatus for managing customer dataApr 15, 11Apr 09, 13[H04M]
8160211 System and method for IVR signature detection and event managementJul 12, 10Apr 17, 12[H04M]
8096809 System and method for automated end-user supportAug 31, 01Jan 17, 12[G09B]
7995735 Method and apparatus for managing customer dataApr 15, 04Aug 09, 11[H04M]
7844907 System and method for dynamic modification of web contentOct 16, 02Nov 30, 10[G06F]
7787601 System and method for IVR signature detection and event managementMar 10, 05Aug 31, 10[H04M]
7614014 System and method for automated end-user supportAug 31, 01Nov 03, 09[G06F]
7505921 System and method for optimizing a product configurationMar 03, 00Mar 17, 09[G06Q]

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Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
2011/0078,559 System and Method for Dynamic Modification of Web ContentAbandonedOct 21, 10Mar 31, 11[G06F]
2003/0200,135 System and method for predicting and preventing customer churnAbandonedApr 21, 03Oct 23, 03[G06F]

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