CONVERGYS CUSTOMER MANAGEMENT GROUP INC.

Patent Owner

Compare Create Portfolio

Stats

Details

Technologies

Intl Class Technology # of Patents/ App Rank in Class
 
 
 
H04M TELEPHONIC COMMUNICATION 11131
 
 
 
G09B EDUCATIONAL OR DEMONSTRATION APPLIANCES; APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND, DEAF OR MUTE; MODELS; PLANETARIA; GLOBES; MAPS; DIAGRAMS 627
 
 
 
G06F ELECTRIC DIGITAL DATA PROCESSING 4376
 
 
 
G06Q DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR 1138

Top Patents (by citation)

Upgrade to the Premium Level to View Top Patents for this Owner. Learn More

Recent Publications

Publication # Title Filing Date Pub Date Intl Class
2012/0084,648 SYSTEM AND METHOD FOR AUTOMATED END-USER SUPPORTDec 09, 11Apr 05, 12[G06F]
2011/0078,559 System and Method for Dynamic Modification of Web ContentOct 21, 10Mar 31, 11[G06F]
2005/0232,399 Method and apparatus for managing customer dataApr 15, 04Oct 20, 05[H04M]
2005/0201,526 System and method for IVR signature detection and event managementMar 10, 05Sep 15, 05[H04M]
2004/0075,686 System and method for dynamic modification of web contentOct 16, 02Apr 22, 04[G09G]
2003/0219,105 System and method for automated third party verificationJun 17, 03Nov 27, 03[H04M]
2003/0200,135 System and method for predicting and preventing customer churnApr 21, 03Oct 23, 03[G06F]
2002/0168,621 Agent based instruction system and methodFeb 14, 02Nov 14, 02[G09B]
2002/0145,628 System and method for automated end-user supportAug 31, 01Oct 10, 02[G06F]
2002/0146,668 System and method for automated end-user supportAug 31, 01Oct 10, 02[G09B]

Recent Patents

Patent # Title Filing Date Issue Date Intl Class
8,675,826 System and method for IVR signature detection and event managementMar 13, 12Mar 18, 14[H04M]
8,636,515 System and method for automated end-user supportDec 09, 11Jan 28, 14[G09B]
8,416,941 Method and apparatus for managing customer dataApr 15, 11Apr 09, 13[H04M]
8,160,211 System and method for IVR signature detection and event managementJul 12, 10Apr 17, 12[H04M]
8,096,809 System and method for automated end-user supportAug 31, 01Jan 17, 12[G09B]
7,995,735 Method and apparatus for managing customer dataApr 15, 04Aug 09, 11[H04M]
7,844,907 System and method for dynamic modification of web contentOct 16, 02Nov 30, 10[G06F]
7,787,601 System and method for IVR signature detection and event managementMar 10, 05Aug 31, 10[H04M]
7,614,014 System and method for automated end-user supportAug 31, 01Nov 03, 09[G06F]
7,505,921 System and method for optimizing a product configurationMar 03, 00Mar 17, 09[G06Q]

View all patents..

Expired/Abandoned/Withdrawn Patents

Patent # Title Filing Date Issue/Pub Date Intl Class
2003/0200,135 System and method for predicting and preventing customer churnApr 21, 03Oct 23, 03[G06F]

Top Inventors for This Owner

Upgrade to the Premium Level to View Top Inventors for this Owner. Learn More

We are sorry but your current selection exceeds the maximum number of comparisons () for this membership level. Upgrade to our Level for up to -1 comparisons!

We are sorry but your current selection exceeds the maximum number of portfolios (0) for this membership level. Upgrade to our Level for up to -1 portfolios!.