ETALK CORPORATION

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology Matters Rank in Class
 
  
 
H04M TELEPHONIC COMMUNICATION 10153
 
  
 
G06F ELECTRIC DIGITAL DATA PROCESSING 2445

Top Patents (by citation)

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Recent Publications

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Recent Patents

Patent # Title Filing Date Issue Date Intl Class
6215865 System, method and user interface for data announced call transferOct 13, 98Apr 10, 01[H04M]
6058163 Method and system for monitoring call center service representativesMay 12, 97May 02, 00[H04M]
5946375 Method and system for monitoring call center service representativesMay 12, 97Aug 31, 99[H04M]
5937051 Method and system for transferring calls and call-related data between a plurality of call centersFeb 28, 97Aug 10, 99[H04M]
5818907 Method and system for automatically monitoring the performance quality of call center service representativesAug 04, 97Oct 06, 98[H04M]
5696811 Method and system for automatically monitoring the performance quality of call center service representativesJun 20, 96Dec 09, 97[H04M]
5684870 Method and system for transferring calls and call-related data between a plurality of call centersSep 09, 96Nov 04, 97[H04M]
5684964 Method and system for monitoring and controlling the performance of an organizationMar 06, 96Nov 04, 97[G06F]
5621789 Method and system for integrating a plurality of call center agent performance enhancement modulesSep 01, 93Apr 15, 97[H04M]
5555299 Method and system for transferring calls and call-related data between a plurality of call centersJul 14, 95Sep 10, 96[H04M]

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Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
7072966 Skills-based routing of a communication sessionExpiredAug 14, 01Jul 04, 06[G06F]
7043745 System and method for reproducing a video session using accelerated frame recordingExpiredDec 29, 00May 09, 06[H04H]
2005/0223,009 System and method for providing access privileges for users in a performance evaluation systemAbandonedMay 27, 05Oct 06, 05[G06F]
6522743 Routing calls to call centersExpiredApr 26, 99Feb 18, 03[H04M]
2002/0040,309 SYSTEM AND METHOD FOR IMPORTING PERFORMANCE DATA INTO A PERFORMANCE EVALUATION SYSTEMAbandonedJul 01, 98Apr 04, 02[G06F]
4893301 Automatic call distribution (ACD) switching system having distributed processing capabilityExpiredJul 29, 88Jan 09, 90[H04Q]
4840570 Plug-in card moduleExpiredJun 27, 88Jun 20, 89[H01R]
4829563 Method for predictive dialingExpiredApr 07, 88May 09, 89[H04Q]
4485467 Digital information switch matrix with on-line/off-line diagnostic featuresExpiredFeb 18, 82Nov 27, 84[H04J]
4442502 Digital information switching systemExpiredMar 03, 81Apr 10, 84[G06F]

Top Inventors for This Owner

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