GENESYS COMMUNICATIONS LABORATORIES, INC.

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology Matters Rank in Class
 
  
 
H04M TELEPHONIC COMMUNICATION 8155
 
  
 
H04Q SELECTING 1109

Top Patents (by citation)

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Recent Publications

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Recent Patents

Patent # Title Filing Date Issue Date Intl Class
6201863 Personal desktop routerFeb 19, 97Mar 13, 01[H04M]
6185291 Personal desktop routerFeb 10, 97Feb 06, 01[H04M]
6185292 Skill-based real-time call routing in telephony systemsFeb 10, 97Feb 06, 01[H04M]
5995614 Dynamic requeing to avoid latency in call-routing systemsFeb 10, 97Nov 30, 99[H04M]
5995615 External positivistic forward transfer in call-routing systemsFeb 10, 97Nov 30, 99[H04M]
5963632 Agent-initiated dynamic requeing of misrouted calls in call-routing systemsFeb 10, 97Oct 05, 99[H04M]
5953405 Agent-predictive routing process in call-routing systemsFeb 10, 97Sep 14, 99[H04Q]
5946387 Agent-level network call routingFeb 19, 97Aug 31, 99[H04M]
5802163 Methods and apparatus for implementing an outbound network call centerApr 05, 96Sep 01, 98[H04M]

Expired/Abandoned/Withdrawn Patents

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Top Inventors for This Owner

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