GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology Matters Rank in Class
 
 
 
H04M TELEPHONIC COMMUNICATION 42123
 
 
 
H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION 162136
 
 
 
G06F ELECTRIC DIGITAL DATA PROCESSING 141300
 
 
 
G06Q DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR 8095
 
 
 
H04W WIRELESS COMMUNICATION NETWORKS 37146
 
 
 
H04Q SELECTING 3375
 
 
 
G10L SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION 2761
 
 
 
G06N COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS 1151
 
 
 
H04N PICTORIAL COMMUNICATION, e.g. TELEVISION 9237
 
 
 
H04B TRANSMISSION 8194

Top Patents (by citation)

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Recent Publications

Publication # Title Filing Date Pub Date Intl Class
2017/0310,823 CALL MOBILITYApr 25, 16Oct 26, 17[H04M]
2017/0289,355 SYSTEM AND METHOD FOR INTERACTION CALLBACK PACINGMar 31, 16Oct 05, 17[H04M]
2017/0272,574 DYNAMIC RECOMMENDATION OF ROUTING RULES FOR CONTACT CENTER USEJun 01, 17Sep 21, 17[H04M, G06Q]
2017/0251,104 NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHODJun 19, 15Aug 31, 17[H04M, H04L, H04W]
2017/0251,107 CUSTOMER CONTROLLED INTERACTION MANAGEMENTMay 12, 17Aug 31, 17[H04M]
2017/0214,798 ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTERMar 27, 17Jul 27, 17[H04M]
2017/0206,889 PREDICTING RECOGNITION QUALITY OF A PHRASE IN AUTOMATIC SPEECH RECOGNITION SYSTEMSApr 03, 17Jul 20, 17[G10L]
2017/0206,891 MATERIAL SELECTION FOR LANGUAGE MODEL CUSTOMIZATION IN SPEECH RECOGNITION FOR SPEECH ANALYTICSAug 25, 16Jul 20, 17[G06F, G10L]
2017/0186,422 FAST OUT-OF-VOCABULARY SEARCH IN AUTOMATIC SPEECH RECOGNITION SYSTEMSJan 09, 17Jun 29, 17[G06F, G10L]
2017/0187,670 METHODS AND APPARATUS FOR INSERTING CONTENT INTO CONVERSATIONS IN ON-LINE AND DIGITAL ENVIRONMENTSMar 14, 17Jun 29, 17[H04L, G06F]

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Recent Patents

Patent # Title Filing Date Issue Date Intl Class
9805320 Tag-based performance framework for contact centerFeb 27, 14Oct 31, 17[G06Q, G06F]
9807553 Location-based call initiationAug 15, 16Oct 31, 17[H04M, H04W]
9794411 Call transfer using session initiation protocol (SIP)May 04, 15Oct 17, 17[H04M, H04L]
9794412 System for routing interactions using bio-performance attributes of persons as dynamic inputJun 24, 16Oct 17, 17[H04M, G06Q, G06F, G06K, G10L]
9787836 Contact center recording serviceAug 29, 16Oct 10, 17[H04M]
9781253 System and method for geo-location based media recording for a contact centerAug 30, 13Oct 03, 17[H04M, H04L, H04Q, H04W]
9781270 System and method for case-based routing for a contactAug 01, 14Oct 03, 17[H04M]
9774737 System and method for customer experience managementJul 11, 16Sep 26, 17[H04M, G06Q]
9774739 Resource sharing in a peer-to-peer network of contact center nodesMar 20, 14Sep 26, 17[H04M, H04L, G06F]
9760621 Method for interacting with a group of individuals as a single contactJul 31, 14Sep 12, 17[H04M, H04L, G06F]

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Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
2014/0376,716 METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUEABANSep 05, 14Dec 25, 14[H04M]
2014/0344,076 Managing interactive communications campaignsABANJul 31, 14Nov 20, 14[G06Q]
2014/0215,352 SYSTEM AND METHOD FOR PINNABLE CHAT MESSAGEABANJan 29, 13Jul 31, 14[H04L]
2014/0025,496 SOCIAL CONTENT DISTRIBUTION NETWORKABANSep 20, 13Jan 23, 14[G06Q]
2013/0325,992 METHODS AND APPARATUS FOR DETERMINING OUTCOMES OF ON-LINE CONVERSATIONS AND SIMILAR DISCOURSES THROUGH ANALYSIS OF EXPRESSIONS OF SENTIMENT DURING THE CONVERSATIONSABANAug 10, 13Dec 05, 13[H04L]
2013/0250,937 Method for Converging Telephone Number and IP AddressABANMar 20, 12Sep 26, 13[H04L]
2013/0156,178 Method and system for managing interactive communications campaignsABANFeb 18, 13Jun 20, 13[H04M]
2013/0145,019 METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUEABANNov 09, 12Jun 06, 13[H04L]
2012/0288,082 Managing interactive communications campaigns with call recording and securityABANJan 11, 12Nov 15, 12[H04M]
2012/0101,867 System for Automatic Assignment of Agents in Inbound and Outbound CampaignsABANOct 25, 10Apr 26, 12[G06Q]
2010/0169,430 Trust -Interactive Communication ApplicationsABANDec 30, 08Jul 01, 10[H04L, G06F]
2009/0168,989 Customer-Enabled Evaluation and and Control of Communication Center Agent ContactABANDec 27, 07Jul 02, 09[H04M]
2009/0172,776 Method and System for Establishing and Managing Trust Metrics for Service Providers in a Federated Service Provider NetworkABANDec 31, 07Jul 02, 09[H04L]
2008/0159,521 System For Establishing Outbound Communications With Contacts From A Call CenterABANDec 29, 06Jul 03, 08[H04M]
2008/0062,974 Integrating SIP Control Messaging into Existing Communication Center Routing InfrastructureABANOct 31, 07Mar 13, 08[H04L]
2008/0049,735 Methods and Apparatus for Accomplishing Call-State Synchronization and Event Notification between Multiple Private Branch Exchanges Involved in a Multiparty CallABANOct 31, 07Feb 28, 08[H04L]
2007/0191,030 Method and Apparatus for Enhancing Wireless Data Network Telephony Including a Personal Router in a ClientABANApr 09, 07Aug 16, 07[H04Q]
2007/0165,829 Personal Communication Center Performance Display and Status Alert SystemABANMar 09, 07Jul 19, 07[H04M]
2007/0121,601 Integrating SIP Control Messaging into Existing Communication Center Routing InfrastructureABANOct 06, 06May 31, 07[H04L]
2007/0041,567 Method and Apparatus for Integrating Agent Status between a Customer Relations Management System and A Multiple Channel Communications CenterABANOct 19, 06Feb 22, 07[H04M]

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