Genesys Telecommunications
Patent Owner
Stats
- 3 US PATENTS IN FORCE
- 0 US APPLICATIONS PENDING
- Jul 26, 2005 most recent publication
Details
- 3 Issued Patents
- 0 Issued in last 3 years
- 0 Published in last 3 years
- 165 Total Citation Count
- Dec 08, 1999 Earliest Filing
- 0 Expired/Abandoned/Withdrawn Patents
Patent Activity in the Last 10 Years
Technologies
Intl Class
Technology
Matters
Rank in Class
Top Patents (by citation)
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Recent Publications
- No Recent Publications to Display
Recent Patents
Patent #
Title
Filing Date
Issue Date
Intl Class
6922689 Method and apparatus for auto-assisting agents in agent-hosted communications sessionsDec 08, 99Jul 26, 05[G06F]
6898190 Method for estimating telephony system-queue waiting time in an agent level routing environmentDec 04, 00May 24, 05[H04L, H04Q]
6556671 Fuzzy-logic routing system for call routing with-in communication centers and in other telephony environmentsMay 31, 00Apr 29, 03[H04M, H04L]
Expired/Abandoned/Withdrawn Patents
- No Patents to Display
Top Inventors for This Owner
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