INCONTACT, INC.

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology Matters Rank in Class
 
  
 
H04M TELEPHONIC COMMUNICATION 20143
 
  
 
G06Q DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR 9165
 
  
 
G06F ELECTRIC DIGITAL DATA PROCESSING 5442
 
  
 
H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION 4281
 
  
 
G06T IMAGE DATA PROCESSING OR GENERATION, IN GENERAL 1134
 
  
 
H04N PICTORIAL COMMUNICATION, e.g. TELEVISION 1241

Top Patents (by citation)

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Recent Publications

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Recent Patents

Patent # Title Filing Date Issue Date Intl Class
9838532 Contact center load forecastingDec 03, 15Dec 05, 17[H04M, G06Q]
9723075 Systems and methods for data synchronization management between call centers and CRM systemsSep 12, 14Aug 01, 17[H04L]
9661149 Telephony systems using cloud computing for interconnecting businesses and customersJun 19, 13May 23, 17[H04M, H04L, G06F]
9313331 Systems and methods of introducing beneficial communication latency in contact handling systemsNov 22, 11Apr 12, 16[H04M]
9307083 Systems and methods of parallel media communication in contact handling systemsJan 06, 12Apr 05, 16[H04M]
9137365 Systems and methods of serial media communication in contact handling systemsJan 06, 12Sep 15, 15[H04M]
9111239 Activity recording of contact handling system agentsJul 13, 11Aug 18, 15[H04N, G06Q, G06T]
9106724 Communication aggregationDec 30, 14Aug 11, 15[H04M]
8976953 Systems and methods of controlling confidential communication in contact handling systemsJan 06, 12Mar 10, 15[H04M]
8913116 Systems and methods of contact monitoringJan 11, 12Dec 16, 14[H04N]

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Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
2013/0129,075 SYSTEMS AND METHODS OF USING SOCIAL MEDIA IN CONTACT HANDLING SYSTEMSAbandonedJan 06, 12May 23, 13[H04M]
2012/0066,016 PROVIDING WORK, TRAINING, AND INCENTIVES TO COMPANY REPRESENTATIVES IN CONTACT HANDLING SYSTEMSAbandonedNov 22, 11Mar 15, 12[G06Q]
2011/0178,946 SYSTEMS AND METHODS FOR REDUNDANCY USING SNAPSHOTS AND CHECK POINTING IN CONTACT HANDLING SYSTEMSAbandonedJan 15, 10Jul 21, 11[G06Q, G10L, G06F]
2011/0179,304 SYSTEMS AND METHODS FOR MULTI-TENANCY IN CONTACT HANDLING SYSTEMSAbandonedJan 15, 10Jul 21, 11[G10L, G06F]
2011/0179,398 SYSTEMS AND METHODS FOR PER-ACTION COMPILING IN CONTACT HANDLING SYSTEMSAbandonedJan 15, 10Jul 21, 11[G06F]
2009/0089,136 REAL-TIME ROUTING OF CUSTOMERS TO COMPANY REPRESENTATIVES IN CONTACT HANDLING SYSTEMSAbandonedMay 22, 08Apr 02, 09[G06Q]

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