INTERVOICE, INC.

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology Matters Rank in Class
 
 
 
G06F ELECTRIC DIGITAL DATA PROCESSING 4443
 
 
 
H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION 3282
 
 
 
H04M TELEPHONIC COMMUNICATION 3160
 
 
 
G01R MEASURING ELECTRIC VARIABLES; MEASURING MAGNETIC VARIABLES 2157

Top Patents (by citation)

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Recent Publications

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Recent Patents

Patent # Title Filing Date Issue Date Intl Class
8745576 Digital multimedia contact centerAug 07, 07Jun 03, 14[G06F]
8171420 Automatic management of the visual space while performing a taskJul 31, 03May 01, 12[G06F]
7664014 High availability VoIP subsystemDec 06, 05Feb 16, 10[H04L, G06F, G01R]
7616742 Bandwidth reduction in a VoIP network using music on holdMay 06, 04Nov 10, 09[H04M]
7568001 Escalated handling of non-realtime communicationsJul 31, 03Jul 28, 09[G06F]
7382773 Contact center with normalized multiple protocol architectureJul 31, 03Jun 03, 08[H04L]
7274787 Scheduled return to queue with priority (SRQP)Dec 20, 02Sep 25, 07[H04M]
7254641 Digital multimedia contact center with tier escalation and deescalation in response to changed criteriaJan 30, 01Aug 07, 07[H04M]
7230946 Remote agent access method to a VoIP contact center where high QoS is not supportedDec 20, 02Jun 12, 07[H04L]
7012888 High availability VoIP subsystemJul 31, 03Mar 14, 06[G01R]

Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
2012/0185,795 Automatic Management of the Visual Space while Performing a TaskAbandonedMar 30, 12Jul 19, 12[G06F]
2007/0203,987 System and method for voice-enabled instant messagingAbandonedFeb 24, 06Aug 30, 07[G06F]

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