KNOWLAGENT, INC.

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Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
2007/0201,679 Method and system for assessing and deploying personnel for roles in a contact centerAbandonedMar 26, 07Aug 30, 07[H04M]
2007/0127,689 System and method for increasing completion of trainingAbandonedDec 21, 06Jun 07, 07[H04M]
2006/0256,953 Method and system for improving workforce performance in a contact centerAbandonedMay 12, 05Nov 16, 06[H04M]
2006/0233,346 Method and system for prioritizing performance interventionsAbandonedDec 01, 05Oct 19, 06[H04M]
2006/0072,739 Method and system for assessing and deploying personnel for roles in a contact centerAbandonedOct 01, 04Apr 06, 06[H04M]
2006/0057,551 Versatile resource computer-based training systemAbandonedNov 09, 05Mar 16, 06[G09B]
2005/0175,971 Method and system for scheduled delivery of training to call center agentsAbandonedJun 24, 03Aug 11, 05[G09B]
2004/0202,308 Managing the selection of performance interventions in a contact centerAbandonedDec 11, 03Oct 14, 04[H04M]
2004/0202,309 Managing the rate of delivering performance interventions in a contact centerAbandonedDec 11, 03Oct 14, 04[H04M]
2004/0165,717 Method and system for delivery of individualized training to call center agentsAbandonedFeb 24, 04Aug 26, 04[H04M]

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