MATTERSIGHT CORPORATION

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology Matters Rank in Class
 
  
 
H04M TELEPHONIC COMMUNICATION 43120
 
  
 
G10L SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION 2077
 
  
 
G06Q DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR 11163
 
  
 
G06F ELECTRIC DIGITAL DATA PROCESSING 5442
 
  
 
G06N COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS 363
 
  
 
H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION 3282
 
  
 
G06K RECOGNITION OF DATA; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS 2196
 
  
 
G09B EDUCATIONAL OR DEMONSTRATION APPLIANCES; APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND, DEAF OR MUTE; MODELS; PLANETARIA; GLOBES; MAPS; DIAGRAMS 241
 
  
 
G11B INFORMATION STORAGE BASED ON RELATIVE MOVEMENT BETWEEN RECORD CARRIER AND TRANSDUCER 2136
 
  
 
H04R LOUDSPEAKERS, MICROPHONES, GRAMOPHONE PICK-UPS OR LIKE ACOUSTIC ELECTROMECHANICAL TRANSDUCERS; DEAF-AID SETS; PUBLIC ADDRESS SYSTEMS 2105

Top Patents (by citation)

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Recent Publications

Publication # Title Filing Date Pub Date Intl Class
2018/0032,886 TREND BASIS AND BEHAVIORAL ANALYTICS SYSTEM AND METHODSAug 25, 17Feb 01, 18[G06N]
2016/0358,115 QUALITY ASSURANCE ANALYTICS SYSTEMS AND METHODSJun 04, 15Dec 08, 16[G06Q]
2015/0134,404 WEIGHTED PROMOTER SCORE ANALYTICS SYSTEM AND METHODSNov 12, 13May 14, 15[G06Q]
2015/0046,357 SYSTEMS AND METHODS FOR EVALUATING JOB CANDIDATESAug 09, 13Feb 12, 15[G06Q]
2008/0262,904 Method and system for automatically monitoring contact center performanceMar 28, 08Oct 23, 08[G06Q]

Recent Patents

Patent # Title Filing Date Issue Date Intl Class
9847084 Personality-based chatbot and methodsJun 20, 16Dec 19, 17[H04M, G10L, G06F]
9848085 Customer satisfaction-based predictive routing and methodsMar 31, 17Dec 19, 17[H04M]
9842590 Face-to-face communication analysis via mono-recording system and methodsDec 23, 16Dec 12, 17[G06Q, G10L]
9837078 Methods and apparatus for identifying fraudulent callersNov 09, 12Dec 05, 17[H04M, G10L, H04R, G06F, G11B]
9837079 Methods and apparatus for identifying fraudulent callersJan 07, 15Dec 05, 17[H04M, G10L, H04R, G06F, G11B]
9779084 Online classroom analytics system and methodsOct 04, 13Oct 03, 17[G06Q, G06F]
9760838 Trend identification and behavioral analytics system and methodsMar 15, 16Sep 12, 17[G06N]
9699307 Method and system for automatically routing a telephonic communicationDec 18, 15Jul 04, 17[H04M, G10L]
9692894 Customer satisfaction system and method based on behavioral assessment dataAug 05, 16Jun 27, 17[H04M, G10L]
9667788 Responsive communication system for analyzed multichannel electronic communicationJul 29, 16May 30, 17[H04M, H04L, G06Q, G10L]

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Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
2009/0103,699 Methods and systems for determining customer hang-up during a telephonic communication between a customer and a contact centerAbandonedSep 29, 08Apr 23, 09[H04M]
2008/0240,404 Method and system for aggregating and analyzing data relating to an interaction between a customer and a contact center agentAbandonedMar 30, 07Oct 02, 08[H04M]

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