ROCKWELL ELECTRONIC COMMERCE TECHNOLOGIES

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology Matters Rank in Class
 
  
 
H04M TELEPHONIC COMMUNICATION 8155
 
  
 
G06F ELECTRIC DIGITAL DATA PROCESSING 2445
 
  
 
G09G ARRANGEMENTS OR CIRCUITS FOR CONTROL OF INDICATING DEVICES USING STATIC MEANS TO PRESENT VARIABLE INFORMATION 1150
 
  
 
H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION 1284

Top Patents (by citation)

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Recent Publications

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Recent Patents

Patent # Title Filing Date Issue Date Intl Class
8358774 Enterprise-wide occupancy based routingMay 12, 05Jan 22, 13[H04M]
8073130 Customer automated response systemJul 28, 04Dec 06, 11[H04M]
7831033 Method of preference driven segmentation routingDec 23, 04Nov 09, 10[H04M]
7739329 Web assistantOct 23, 02Jun 15, 10[G06F]
7532615 Universal agent log-in using a SIP registrarJul 27, 04May 12, 09[H04M, H04L]
7373387 Session to track actual e-mail handling timeFeb 26, 04May 13, 08[G06F]
7363588 GUI for organizational environmentNov 01, 02Apr 22, 08[G09G]
7324640 Transaction outcome state mappingMar 15, 02Jan 29, 08[H04M]
7184540 Personality based matching of callers to agents in a communication systemNov 26, 02Feb 27, 07[H04M]
6970559 Method and apparatus for detecting echo cancellersSep 30, 02Nov 29, 05[H04M]

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Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
2006/0233,345 Automatic contact distributor with workflow system integrationAbandonedApr 18, 05Oct 19, 06[H04M]
2005/0021,529 Transaction time tracking and reporting systemAbandonedJul 22, 03Jan 27, 05[G06F]
2004/0081,311 Method abandoned call rescueAbandonedOct 23, 02Apr 29, 04[H04M]

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