TELETECH HOLDINGS, INC.

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology Matters Rank in Class
 
 
 
G06Q DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR 22148
 
 
 
H04M TELEPHONIC COMMUNICATION 21147
 
 
 
H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION 14265
 
 
 
G06F ELECTRIC DIGITAL DATA PROCESSING 13426
 
 
 
H04W WIRELESS COMMUNICATION NETWORKS 7176
 
 
 
G06K RECOGNITION OF DATA; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS 1194
 
 
 
G09B EDUCATIONAL OR DEMONSTRATION APPLIANCES; APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND, DEAF OR MUTE; MODELS; PLANETARIA; GLOBES; MAPS; DIAGRAMS 144
 
 
 
H04K SECRET COMMUNICATION; JAMMING OF COMMUNICATION156

Top Patents (by citation)

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Recent Publications

Publication # Title Filing Date Pub Date Intl Class
2016/0142,541 METHOD FOR COLLECTING DATA USING A USER INTERACTION EVENT-DRIVEN DATA COLLECTION SYSTEMOct 28, 15May 19, 16[H04M, H04L, G06Q]
2015/0310,446 Method and System for Providing Support Services Using Interactive Media DocumentsApr 28, 14Oct 29, 15[H04L, G06Q, G06F]
2015/0120,357 METHOD AND SYSTEM FOR PROVIDING LIVE-CONNECTED CONTENTOct 23, 14Apr 30, 15[G06Q]
2013/0024,277 PLATFORM TO PROVIDE ADVERTISEMENTS TO USERS OF REGISTERED PRODUCTSJul 18, 11Jan 24, 13[G06Q]
2012/0265,694 ONE-TOUCH PLATFORM FOR PRODUCT REGISTRATION AND SUPPORTApr 12, 11Oct 18, 12[G06Q]
2012/0265,696 METHODS FOR PROVIDING DYNAMIC AND PROACTIVE SUPPORT SERVICESApr 12, 11Oct 18, 12[G06Q]

Recent Patents

Patent # Title Filing Date Issue Date Intl Class
9813556 Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithmsDec 28, 16Nov 07, 17[H04M, H04L]
9774638 Universal state-aware communicationsOct 22, 14Sep 26, 17[H04M, H04L, G06F]
9647898 Method for providing media content using multi-channel navigator and route sequencesDec 12, 14May 09, 17[H04M, H04L, G06F]
9609132 Method for connecting users with agents using user selected agents and agent ratingsOct 23, 15Mar 28, 17[H04M, H04L, G06Q]
9569781 Methods for providing cross-vendor support servicesJul 31, 15Feb 14, 17[H04M, H04L, G06Q, H04W, G06F]
9571649 Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithmsOct 28, 15Feb 14, 17[H04M, G06Q, H04W]
9454761 Methods for providing cross-vendor support servicesJul 31, 15Sep 27, 16[H04M, H04L, G06Q, H04W, G06F]
9357073 Method and system for routing messages and connecting users associated with live-connected contentApr 14, 15May 31, 16[H04M, G06Q, H04W]
9350865 Method for connecting a user with an agent based on user interaction of a link of a prior message exchanged between the user and the agentOct 28, 15May 24, 16[H04M]
9336526 Method for providing support using answer engine and dialog rulesApr 20, 15May 10, 16[H04M, H04L, G06Q, G06F]

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Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
2013/0142,332 VOICE AND SCREEN CAPTURE ARCHIVE AND REVIEW PROCESS USING PHONES FOR QUALITY ASSURANCE PURPOSESABANDec 06, 12Jun 06, 13[H04N]
2012/0265,695 ONE-TOUCH SUPPORT SERVICES APPLICATION PROGRAMMING INTERFACESABANApr 12, 11Oct 18, 12[G06Q]
2012/0265,697 METHODS FOR PROVIDING SUPPORT SERVICES VIA AN AVAILABLE COMMUNICATION CHANNEL BASED ON USER PREFERENCE AND CLIENT PREFERENCEABANApr 12, 11Oct 18, 12[G06Q]
2008/0140,438 RISK MANAGEMENT TOOLABANDec 07, 07Jun 12, 08[G06Q]
2008/0074,264 PRODUCT INFORMATION ASSOCIATED WITH CUSTOMER LOCATIONABANSep 19, 06Mar 27, 08[G06F, G08B]
2008/0019,500 Shared Call Center Systems and Methods (GigaPOP)ABANNov 02, 06Jan 24, 08[H04M]
2007/0166,685 Automated skills assessmentABANDec 22, 05Jul 19, 07[G09B]
2007/0121,152 Variable Digital PublishingABANNov 07, 06May 31, 07[G06F]
5063522 Multi-user, artificial intelligent expert systemExpiredJul 10, 90Nov 05, 91[G06F]

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