TELETECH HOLDINGS, INC.
Patent Owner
Stats
- 35 US PATENTS IN FORCE
- 5 US APPLICATIONS PENDING
- Mar 20, 2018 most recent publication
Details
- 35 Issued Patents
- 0 Issued in last 3 years
- 0 Published in last 3 years
- 2,618 Total Citation Count
- Jul 10, 1990 Earliest Filing
- 11 Expired/Abandoned/Withdrawn Patents
Patent Activity in the Last 10 Years
Technologies
Intl Class
Technology
Matters
Rank in Class
Top Patents (by citation)
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Recent Publications
Publication #
Title
Filing Date
Pub Date
Intl Class
2016/0142,541 METHOD FOR COLLECTING DATA USING A USER INTERACTION EVENT-DRIVEN DATA COLLECTION SYSTEMOct 28, 15May 19, 16[H04M, H04L, G06Q]
2015/0310,446 Method and System for Providing Support Services Using Interactive Media DocumentsApr 28, 14Oct 29, 15[H04L, G06Q, G06F]
2013/0024,277 PLATFORM TO PROVIDE ADVERTISEMENTS TO USERS OF REGISTERED PRODUCTSJul 18, 11Jan 24, 13[G06Q]
2012/0265,696 METHODS FOR PROVIDING DYNAMIC AND PROACTIVE SUPPORT SERVICESApr 12, 11Oct 18, 12[G06Q]
Recent Patents
Patent #
Title
Filing Date
Issue Date
Intl Class
9924033 Method for collecting data using a user interaction event-driven data collection systemOct 28, 15Mar 20, 18[H04M, H04L, G06Q, H04W]
9843681 Method for connecting users with agents based on dynamic user interactions with contentOct 23, 15Dec 12, 17[H04M, H04L, G06Q]
9813556 Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithmsDec 28, 16Nov 07, 17[H04M, H04L]
9647898 Method for providing media content using multi-channel navigator and route sequencesDec 12, 14May 09, 17[H04M, H04L, G06F]
9609132 Method for connecting users with agents using user selected agents and agent ratingsOct 23, 15Mar 28, 17[H04M, H04L, G06Q]
9569781 Methods for providing cross-vendor support servicesJul 31, 15Feb 14, 17[H04M, H04L, G06Q, G06F, H04W]
9571649 Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithmsOct 28, 15Feb 14, 17[H04M, G06Q, H04W]
9454761 Methods for providing cross-vendor support servicesJul 31, 15Sep 27, 16[H04M, H04L, G06Q, G06F, H04W]
9357073 Method and system for routing messages and connecting users associated with live-connected contentApr 14, 15May 31, 16[H04M, G06Q, H04W]
Expired/Abandoned/Withdrawn Patents
Patent #
Title
Status
Filing Date
Issue/Pub Date
Intl Class
2015/0120,357 METHOD AND SYSTEM FOR PROVIDING LIVE-CONNECTED CONTENTAbandonedOct 23, 14Apr 30, 15[G06Q]
2013/0142,332 VOICE AND SCREEN CAPTURE ARCHIVE AND REVIEW PROCESS USING PHONES FOR QUALITY ASSURANCE PURPOSESAbandonedDec 06, 12Jun 06, 13[H04N]
2012/0265,695 ONE-TOUCH SUPPORT SERVICES APPLICATION PROGRAMMING INTERFACESAbandonedApr 12, 11Oct 18, 12[G06Q]
2012/0265,697 METHODS FOR PROVIDING SUPPORT SERVICES VIA AN AVAILABLE COMMUNICATION CHANNEL BASED ON USER PREFERENCE AND CLIENT PREFERENCEAbandonedApr 12, 11Oct 18, 12[G06Q]
2008/0074,264 PRODUCT INFORMATION ASSOCIATED WITH CUSTOMER LOCATIONAbandonedSep 19, 06Mar 27, 08[G08B, G06F]
Top Inventors for This Owner
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