Telephony@Work

Patent Owner

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology Matters Rank in Class
 
  
 
H04M TELEPHONIC COMMUNICATION 2161
 
  
 
G06F ELECTRIC DIGITAL DATA PROCESSING 1446
 
  
 
G06Q DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR 1173

Top Patents (by citation)

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Recent Publications

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Recent Patents

Patent # Title Filing Date Issue Date Intl Class
8885812 Dynamic customer satisfaction routingMar 15, 06Nov 11, 14[H04M, G06Q]
8583466 System and method for routing workflow items based on workflow templates in a call centerMar 21, 06Nov 12, 13[G06Q]
7039176 Call center administration manager with rules-based routing prioritizationJul 09, 01May 02, 06[H04M]
6697858 Call centerAug 14, 00Feb 24, 04[G06F]

Expired/Abandoned/Withdrawn Patents

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Top Inventors for This Owner

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