VERINT AMERICAS INC.

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Technologies

Intl Class Technology # of Patents Rank
 
 
 
H04M TELEPHONIC COMMUNICATION 4588
 
 
 
G06F ELECTRIC DIGITAL DATA PROCESSING 21286
 
 
 
H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION 14158
 
 
 
G06Q DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR 1072
 
 
 
G10L SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION 862
 
 
 
H04W WIRELESS COMMUNICATION NETWORKS 475
 
 
 
H04J MULTIPLEX COMMUNICATION 2104
 
 
 
G01R MEASURING ELECTRIC VARIABLES; MEASURING MAGNETIC VARIABLES 1125
 
 
 
G08B SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS 173
 
 
 
B05D PROCESSES FOR APPLYING LIQUIDS OR OTHER FLUENT MATERIALS TO SURFACES, IN GENERAL 069

Top Patents (by citation)

Patent # Title Filing Date Issue Date Intl Class Cited #
5,659,768 System and method for the time representation of tasksMay 12, 95Aug 19, 97[G06F]58
6,278,978 Agent scheduling system and method having improved post-processing stepApr 07, 98Aug 21, 01[G06F]39
7,613,290 Recording using proxy serversSep 29, 06Nov 03, 09[H04M, H04L]8
7,424,715 Method and system for presenting events associated with recorded data exchanged between a server and a userApr 30, 02Sep 09, 08[G06F]6
8,204,056 Systems and methods for endpoint recording using a media application serverMar 31, 06Jun 19, 12[H04M, H04L]3
8,117,064 Systems and methods for workforce optimization and analyticsFeb 22, 06Feb 14, 12[G06Q]3
8,078,486 Systems and methods for providing workforce optimization to branch and back officesJul 10, 08Dec 13, 11[G06F]3
7,672,746 Systems and methods for automatic scheduling of a workforceMar 31, 06Mar 02, 10[G06F]3
7,325,190 Interface system and method of building rules and constraints for a resource scheduling systemOct 02, 00Jan 29, 08[G06F]3
8,199,886 Call control recordingDec 07, 06Jun 12, 12[H04M]2

Recent Publications

Publication # Title Filing Date Pub Date Intl Class
2012/0224,679 SYSTEMS AND METHODS FOR SCHEDULING OF OUTBOUND AGENTSFeb 27, 12Sep 06, 12[H04M]
2012/0130,774 ANALYZING PERFORMANCE USING VIDEO ANALYTICSNov 18, 11May 24, 12[G06Q]
2012/0026,280 MULTI-PASS SPEECH ANALYTICSOct 12, 11Feb 02, 12[H04N]
2012/0014,516 DETERMINING AND DISPLAYING APPLICATION USAGE DATA IN A CONTACT CENTER ENVIRONMENTJul 14, 11Jan 19, 12[H04M]
2011/0295,639 SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCEMay 31, 11Dec 01, 11[G06Q]
2011/0225,185 SYSTEMS AND METHODS FOR STORING AND SEARCHING DATA IN A CUSTOMER CENTER ENVIRONMENTMay 24, 11Sep 15, 11[G06F]
2011/0150,207 SYSTEMS AND METHODS FOR DISCOVERING CUSTOMER CENTER INFORMATIONFeb 28, 11Jun 23, 11[H04M]
2011/0112,879 METHOD AND APPARATUS TO MANAGE A WORKFORCENov 05, 10May 12, 11[G06Q]
2011/0103,572 SYSTEMS AND METHODS FOR ANALYZING CONTACT CENTER INTERACTIONSJan 13, 11May 05, 11[H04M]
2011/0071,870 METHOD AND APPARATUS FOR AUTOMATED TIME BANKINGAug 06, 10Mar 24, 11[G06Q]

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Recent Patents

Patent # Title Filing Date Issue Date Intl Class
8,463,638 Systems and methods for automatic scheduling of a workforceJan 12, 10Jun 11, 13[G06Q]
8,451,909 System and method for dynamically changing quality levels among a plurality of video scenesDec 21, 09May 28, 13[H04N]
8,442,033 Distributed voice over internet protocol recordingMar 31, 06May 14, 13[H04M, H04L]
8,437,465 Systems and methods for capturing communications dataMar 30, 07May 07, 13[H04M]
8,401,155 Systems and methods for secure recording in a customer center environmentMay 22, 09Mar 19, 13[H04M]
8,396,732 System and method for integrated workforce and analyticsMay 02, 07Mar 12, 13[G06Q]
8,379,835 Systems and methods for endpoint recording using recordersApr 28, 10Feb 19, 13[H04M, H04L]
8,364,147 System and method for determining commonly used communication terminals and for identifying noisy entities in large-scale link analysisSep 24, 11Jan 29, 13[H04W]
8,364,666 Method and system for context-aware data prioritization using a common scale and logical transactionsMay 12, 09Jan 29, 13[G06F]
8,359,434 Distributive network controlDec 13, 10Jan 22, 13[G06F]

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Top Inventors for This Owner

Inventor Name Address # of Patent/Pub
Williams Jamie Richard
Fleet, GB
33
Fama Jason
Redwood City, CA
29
Calahan Marc
Not Provided
23
Dong Thomas Z
Marietta, GA
22
Barnes Robert John
Watford Herts, GB
15
Watson Joseph
Alpharetta, GA
15
Blair Christopher Douglas
South Challey, GB
12
Bourke Mike
San Francisco, CA
12
Nies James Gordon
Carmel, IN
12
Peleg Uri
Santa Clara, CA
12