WITNESS SYSTEMS, INC.

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology Matters Rank in Class
 
  
 
H04M TELEPHONIC COMMUNICATION 2161
 
  
 
G06F ELECTRIC DIGITAL DATA PROCESSING 1446

Top Patents (by citation)

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Recent Publications

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Recent Patents

Patent # Title Filing Date Issue Date Intl Class
9106737 Systems and methods for recording resource association for recordingMar 30, 07Aug 11, 15[H04M]
8971517 System and method for processing agent interactionsSep 10, 10Mar 03, 15[H04M]
5689442 Event surveillance systemMar 22, 95Nov 18, 97[G06F]

Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
2008/0301,282 Systems and Methods for Storing Interaction DataAbandonedJul 12, 07Dec 04, 08[H04M, G06F]
2008/0244,686 Systems and Methods for Enhancing Security of FilesAbandonedMar 27, 07Oct 02, 08[G06F]
2008/0080,685 Systems and Methods for Recording in a Contact Center EnvironmentAbandonedMar 29, 07Apr 03, 08[H04M]
2008/0052,535 Systems and Methods for Recording Encrypted InteractionsAbandonedJun 30, 06Feb 28, 08[G06F]
2008/0034,094 METHOD AND SYSTEM FOR SELECTIVELY DEDICATING RESOURCES FOR RECORDING DATA EXCHANGED BETWEEN ENTITIES ATTACHED TO A NETWORKAbandonedOct 15, 07Feb 07, 08[G06F]
2008/0004,945 Automated scoring of interactionsAbandonedJun 30, 06Jan 03, 08[G06F]
2007/0297,578 Hybrid recording of communicationsAbandonedJun 27, 06Dec 27, 07[H04M]
2007/0237,525 Systems and methods for modular capturing various communication signalsAbandonedMar 31, 06Oct 11, 07[H04J]
2007/0195,945 Systems and methods for facilitating contact center coachingAbandonedSep 29, 06Aug 23, 07[H04M]
2007/0198,284 Systems and methods for facilitating contact center coachingAbandonedSep 29, 06Aug 23, 07[G06Q]
2007/0198,325 System and method for facilitating triggers and workflows in workforce optimizationAbandonedJun 30, 06Aug 23, 07[G06Q]
2007/0198,330 Integrated contact center systems for facilitating contact center coachingAbandonedSep 29, 06Aug 23, 07[H04M]
2007/0136,399 Selective Dedication of Recording Resources to a Web Self-Service InterfaceAbandonedFeb 20, 07Jun 14, 07[G06F]
2007/0094,408 Providing Remote Access to Media StreamsAbandonedDec 08, 06Apr 26, 07[G06F]
2007/0083,540 Providing Access to Captured Data Using a Multimedia PlayerAbandonedDec 11, 06Apr 12, 07[G06F]
2006/0168,188 Method and system for presenting events associated with recorded data exchanged between a server and a userAbandonedMar 23, 06Jul 27, 06[G06F]
2004/0225,716 Methods and systems for allowing a group of users to interactively tour a computer networkAbandonedApr 06, 04Nov 11, 04[G06F]
2004/0010,437 Method and system for scheduling and sharing a pool of resources across multiple distributed forecasted workloadsAbandonedJun 30, 03Jan 15, 04[G06F]
2003/0142,122 Method, apparatus, and system for replaying data selected from among data captured during exchanges between a server and a userAbandonedJan 31, 02Jul 31, 03[G09G]
2003/0144,900 Method and system for improving enterprise performanceAbandonedJan 28, 02Jul 31, 03[G06F]

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