Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to users
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Jan 1, 2019
Grant Date -
Sep 7, 2017
app pub date -
May 24, 2017
filing date -
Sep 29, 1999
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method, system, and program product for communicating with machines and end users connected to a network. Information sent to or from the machines is transmitted using electronic mail or a via a direct connection. The electronic mail may be transmitted over the Internet to a service center or from a service center to a resource administrator, but also may remain within a local or wide area network for transmission between a machine and an end user or a resource administrator. E-mail messages may be transmitted from a computer which is attached to a device which is being monitored or controlled and include information regarding the status, usage or capabilities of the attached device. The device may send status messages and usage information of the device by an end user to either a resource administrator or to a service center on the Internet through a firewall.
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