Method, system, computer program product and device for facilitating centralized control and monitoring over a network of a set of remote bathing unit systems
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United States of America Patent
Stats
-
Sep 19, 2023
Grant Date -
Dec 2, 2021
app pub date -
Aug 11, 2021
filing date -
Jun 7, 2018
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method, apparatus and system to facilitate maintenance of a network enabled bathing unit system. A Graphical User Interface (GUI) is presented providing a user operable control for receiving from a customer a service request requesting that a technician contact the customer. The user operable control may in some cases be enabled in response to detection of an operational error in the bathing unit system and disabled otherwise. In response to receipt of the service request through the user operable control, a notification message indicating that the customer has requested to be contacted by a technician is sent over a communication network. In some embodiments, a message responsive to the service request is received to cause the GUI to present user-selectable options to enable the customer to selectively permit the remote control and monitoring of the bathing unit system by a specific remote service technician.
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