Chat communication support assistants

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 11824820
SERIAL NO

17806387

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Disclosed in some examples are methods, systems, and machine-readable mediums which provide for an agent support application with a plurality of plug-in communication support assistants. Each of the plurality of plug-in communication support assistants monitors communications between the agents and customers for different conversational triggers. Conversational triggers may be any conversation, either by the agent or the customer, that the communication support assistant is trained to detect. Upon detecting one of these conversational triggers, the plug-in communication support assistant provides one or more suggestions to the agent.

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Patent Owner(s)

Patent OwnerAddress
WELLS FARGO BANK N A333 MARKET STREET SAN FRANCISCO CA 94105

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Castanho, Richard Rutherfordton, US 4 3
Chee, Germaine S Mill Valley, US 4 3
Cusimano, Robin J San Francisco, US 4 3
Ehrlich, Brett D San Carlos, US 4 3
Fraser, Tyua Larsen Livermore, US 14 22
Graham, Colleen Reardon Mooresville, US 4 3
Hill, Gregory Scott Midlothian, US 4 3
Matthews, Kimarie Pike Burlingame, US 8 16
Pedersen, James W Gilbert, US 4 3
Shipman, Timothy J San Francisco, US 4 3

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