System and method for monitoring a sentiment score

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United States of America Patent

PATENT NO 11977846
APP PUB NO 20230161968A1
SERIAL NO

18094598

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A system and method are disclosed for scoring sentiments of communication activity and includes one or more databases that stores data describing electronic communication between one or more customer devices and one or more service center devices and a computer. The computer is configured to monitor communication activity of the one or more customer devices and the one or more service center devices to determine whether a communication channel has been opened between the one or more customer devices and the one or more service center devices and identify one or more communication activities associated with the electronic communications. The computer is further configured to compare the identified one or more communication activities with one or more predetermined communication data, determine a sentiment score based on one or more correlations between the identified one or more communication activities and the communication data.

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Patent Owner(s)

Patent OwnerAddress
WELLS FARGO BANK NATIONAL ASSOCIATION AS ADMINISTRATIVE AGENT1800 CENTURY PARK EAST SUITE 1100 LOS ANGELES CA 90067

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Gorny, Tomas Scottsdale, US 65 261

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