Call center mobile messaging

Number of patents in Portfolio can not be more than 2000

United States of America

PATENT NO 12238246
APP PUB NO 20220417361A1
SERIAL NO

17359225

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.

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Patent Owner(s)

  • SALESFORCE, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Gianoukos, Vasileios John Winchester, US 14 261
Heim, Kenneth Norman Barrington, US 5 1
Lew, Eugene Lee Olney, US 27 448

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Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
3.5 Year Payment $1600.00 $800.00 $400.00 Aug 25, 2028
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