Systems and method for informing incident resolution decision making

Number of patents in Portfolio can not be more than 2000

United States of America

PATENT NO 12261734
APP PUB NO 20230261933A1
SERIAL NO

17670855

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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An automated system is provided for facilitating resolution of an incident. An incident information data processor is configured to receive incident information and an action estimation data processor is configured to receive critical action information that includes a description of an action and an action initiation time. The action information data processor obtains previous action information on actions taken to resolve previous incidents and determines an estimated action outcome and an estimated critical action time interval for resolution of the critical action using the critical action information and the previous action information. An incident estimation data processor is configured to determine an overall estimated time interval for incident resolution and an estimated incident resolution time. An incident display data processor is configured to transmit, to a user data processing system for display to a user, at least the estimated incident resolution time.

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Patent Owner(s)

Patent OwnerAddress
CAPITAL ONE SERVICES LLC1680 CAPITAL ONE DRIVE MCLEAN VA 22102

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Buell, Louis McLean, US 16 5
Seck, Mohamed McLean, US 32 23

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