Point-of-presence call management center
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United States of America Patent
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-
Sep 3, 2002
Grant Date -
Jul 12, 2001
app pub date -
Feb 27, 2001
filing date -
Jun 19, 1998
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A point-of-presence (POP) call center system capable of answering, servicing, queuing and routing of calls at local points of presence to reduce communications costs and enhance operational efficiency for toll-free inbound call centers. The POP call center system includes a set of point-of-presence call center gateways distributed at points of presence close to the point of call origination.
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Family
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