Methods and apparatus for providing speech recognition services to communication system users
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United States of America Patent
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-
May 25, 2004
Grant Date -
Nov 1, 2001
app pub date -
May 7, 2001
filing date -
May 21, 1998
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Methods and apparatus for providing speech recognition capability to callers in a cost efficient manner as part of one or more telephone services are described. Multiple speech recognition units with differing capabilities and therefore implementation costs are provided. Calls are assigned to speech recognition circuits throughout a call based on a signal such as a service type identifier indicating the type of service to be provided to the caller. During different phases of a call different speech recognition units may be used. In addition, different amounts of speech recognition processing capability may be allocated to service a call at different points during a call. In this manner efficient use of available speech recognition resources can be achieved.
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