Importance

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Abstract

A method of dynamically resolving disputes between an employee using a payroll deduction plan to pay for purchases and an external system processing the payroll deduction plan, the method comprising the steps of (a) determining if the dispute relates to a product or service purchased from a merchant or to an error in the processed employee payroll deduction; (b) if the dispute relates to an error in the processed employee payroll deduction, determining if the error is related to a number of deduction periods or the employee's pay cycle frequency; (c) if the error relates to an error in the number of deduction periods, the external system corrects the number of deduction periods and determines if a next payroll deduction period is in progress of being processed; (d) if the external system determines that a deduction period is in progress, the external system allows the next deduction to occur and determines if the deduction amount is too high or too low; (e) if the deduction amount is too low, the employee payroll deduction amounts are increased per deduction period; (f) if the deduction amount is too high, the external system allows the employee to choose to immediately receive a cash refund or to have future payroll deduction amounts adjusted; and (g) if the dispute relates to an error in the employee's pay cycle frequency, the external processing system updates and corrects the employee pay cycle frequency in the payroll deduction plan and determines if the next payroll deduction period is in progress and if so, performs steps (d) through (f).

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First Claim