Method and system for providing performance statistics to agents
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United States of America Patent
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Apr 10, 2007
Grant Date -
Dec 27, 2001
app pub date -
Feb 15, 2001
filing date -
Feb 16, 2000
priority date (Note) -
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Abstract
A method and a system for providing and presenting performance statistics to an agent. A further embodiment of the present invention provides performance comparison reporting between an agent and an agent data group and/or a management unit. This is achieved by collecting and calculating statistical parameters that characterize the performance of agents, providing periodic updates to the performance data, and providing access to the performance data to the agent.
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