Importance

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Abstract

Systems and methods capable of communication with a caller over a voice communication channel. The systems and methods allow a customer to employ a telephone to dial a telephone number that connects them with a central server. The server operates a voice recognition process that presents the customer with a computer-generated voice menu of options--for example, grocery delivery, takeout food, taxicabs, or information services. The caller would then say 'food.' They would then say the location of their home after being prompted by the server system. After hearing a list of food options, the caller may select a choice by saying for example 'Chinese'. The system would then present them with a list of restaurants to choose from. The caller would say the name of the restaurant of their choice, and the system would then route the call directly to the restaurant. The caller could equally well have selected a home delivery service for groceries, or ordered a taxicab from the main menu of options.

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First Claim