Personal interaction interface for communication-center customers
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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N/A
Issued Date -
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app pub date -
Jan 18, 2001
filing date -
Nov 8, 2000
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
An application for enabling a client to interact with communication-center resources has an interactive client interface component operable by the client for posting client data and for receiving and displaying agent and interaction data from the communication center, a brokering component for managing client and communication center data and communication, and a status monitoring and reporting component for monitoring and reporting communication center and client status. The application is characterized in that a client using the user interface is enabled to access and alter communication center data, and also to initiate live interaction with the communication center. The application is described in relation to Internet uses and system architecture as well.
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