CALL MANAGEMENT SYSTEM USING COMBINED CALLING LISTS
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United States of America Patent
Stats
-
N/A
Issued Date -
Jun 6, 2002
app pub date -
Oct 20, 1998
filing date -
Mar 31, 1998
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A method of managing a call system for a computer telephony integrated call center system, said call center system comprising two or more customer call lists for at least one business telephony application, said method comprising: retrieving customer records for the same customer from a number of call lists; and combining said customer records to form a combined call list for said customer. A plurality of combined call lists for a plurality of customers is stored in a combined call list database. When ever a call is outbound to a customer or inbound to a customer the combined list for that customer is displayed so that calls to that customer can be managed.
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