Computer-implemented intelligent dialogue control method and system
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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N/A
Issued Date -
Jul 4, 2002
app pub date -
May 23, 2001
filing date -
Dec 29, 2000
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A computer-implemented method and system for handling a speech dialogue with a user. Speech input from a user contains words directed to a plurality of concepts. The user speech input contains a request for a service to be performed. Speech recognition of the user speech input is used to generate recognized words. A dialogue template is applied to the recognized words. The dialogue template has nodes that are associated with predetermined concepts. The nodes include different request processing information. Conceptual regions are identified within the dialogue template based upon which nodes are associated with concepts that approximately match the concepts of the recognized words. The user's request is processed by using the request processing information of the nodes contained within the identified conceptual regions.
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