Method and system for handling operator calls in a communication network
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Jul 6, 2004
Grant Date -
Jul 11, 2002
app pub date -
Jan 5, 2001
filing date -
Jan 5, 2001
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A method and system for handling a call in a communications network that requires operator assistance. The system comprises a service control point, an operator server and a context server. The operator server dynamically selects an optimal operator center from a plurality of available operator centers for the call based on context information. The operator server then provides information on the selected operator center to the service control point, which generates call handling information for the call that causes the communications network to route the call to the selected one of the operator centers. The context server manages the context information for the call.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully