US Patent Application No: 2002/0090,076

Number of patents in Portfolio can not be more than 2000

Point-of-presence call center management system

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Abstract

A point-of-presence (POP) call center system capable of answering, servicing, queuing and routing of calls at local points of presence to reduce communications costs and enhance operational efficiency for toll-free inbound call centers. The POP call center system of the includes a set of point-of-presence call center gateways distributed at points of presence close to the point of call origination that are connected by a virtual private network to premises call center gateways at business locations where the call centers reside.

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First Claim

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Patent Owner(s)

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International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Sundaram, Mukesh San Jose, CA 12 282
Uppaluru, Prem Cupertino, CA 11 259

Patent Citation Ranking

Forward Cites

Patent Info (Count) # Cites Year
 
CISCO TECHNOLOGY, INC. (7)
7,940,913 System and method for improved contact center services to disabled callers 2 2005
8,027,459 System and method for providing queue time credit for self-servicing callers 0 2005
7,693,274 System and method for return to agents during a contact center session 2 2005
7,957,520 System and method for responding to an emergency at a call center 0 2005
7,463,730 System and method for caller confirmation of call center agent notes 2 2005
7,864,944 Optimal call speed for call center agents 5 2005
7,606,360 Automated system and method for handling human and caller queues 0 2006
 
TELETECH HOLDINGS, INC. (1)
7,881,454 Integrated call management 4 2006