Expert system adapted dedicated internet access guidance engine

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7031951
APP PUB NO 20020116243A1
SERIAL NO

09909241

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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An expert system adapted dedicated Internet access guidance engine. The invention allows an agent to interact with a customer and to provide selection and recommendation of data network products and/or services for the customer. The invention allows for the use of agents of varying skill levels, including relatively low skill level, without suffering deleterious performance. The dedicated Internet access guidance engine is operable to perform selection and rating of Internet access products and/or services to provide a solution that meets the needs of a customer. The dedicated Internet access guidance engine is operable to select recommended solutions from among a number of potential solutions that may include compatible solutions. The dedicated Internet access guidance engine is one of the underlying engines within the expert system that allows the agent to provide real time interaction with a customer and to provide a real time recommended solution to that customer.

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Patent Owner(s)

Patent OwnerAddress
CONCENTRIX CVG CUSTOMER MANAGEMENT DELAWARE LLC201 EAST FOURTH STREET CINCINNATI OH 45202

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Erickson, Charles R Cedar Park, TX 43 2031
Gilpin, Gordon Austin, TX 1 42
Mancisidor, Rod Round Rock, TX 8 293

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