System and method for predicting computer system performance and for making recommendations for improving its performance

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United States of America Patent

PATENT NO 6470464
APP PUB NO 20020133757A1
SERIAL NO

09255680

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A system and method of monitoring and analyzing the performance of a computer system and its components in a data processing network and for proposing changes to the network to improve the performance. The system involves identifying undesirable conditions (sometimes called bottlenecks) in the system, determining which bottlenecks are the most severe in affecting the performance of the system and in proposing changes to the components of the system to improve performance of the network. The present invention uses historical data and forecasting techniques to predict bottlenecks which have not occurred yet but which can be expected, so that further bottlenecks can be projected, along with a prediction interval to indicate the confidence of the prediction. The further projections and the prediction interval are provided in a graph which is available to the user over the Internet, if desired, using HTML and hot links.

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Patent Owner(s)

  • SERVICENOW, INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bertram, Randal Lee Raleigh, NC 44 3661
Krauss, Frederick Scott Hunter Raleigh, NC 6 279
McKnight, Gregory J Chapel Hill, NC 15 564

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