System and method for obtaining customer information

Number of patents in Portfolio can not be more than 2000

United States of America Patent

APP PUB NO 20020169653A1
SERIAL NO

09851295

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A system to obtain customer information includes detection of interactions of a customer within a retail store, and storage of customer interaction information representing the interactions in a portable customer device. In another aspect, a system to obtain customer information includes detection of customer interactions with an employee, and storage of customer interaction information representing the interactions in a portable customer device. The employee may be located within a retail store or elsewhere, such as a customer service telephone extension.

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First Claim

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Patent Owner(s)

Patent OwnerAddress
INTERNATIONAL BUSINESS MACHINESNEW ORCHARD ROAD ARMONK NY 10504

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Boies, Stephen J Mahopac, NY 66 4216
Dinkin, Samuel Austin, TX 20 638
Greene, David P Ossining, NY 37 1794
Grey, William Millwood, NY 63 2570
Moskowitz, Paul A Yorktown Heights, NY 120 6616
Stern, Edith H Yorktown Heights, NY 194 8513
Yu, Philip Shi-lung Chappaqua, NY 209 12620

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