Data integration with interactive voice response systems
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
N/A
Issued Date -
Jan 2, 2003
app pub date -
Dec 29, 2000
filing date -
Dec 29, 2000
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A method and system is provided for data integration with interactive voice response systems. A telephony server receives a request for a call-back, issued by a user at a user station by selecting telephone information service via a web browser. The request may include a phone number to be used for the requested call-back and relevant customer information. The telephony server then places a phone call to a call center that provides the telephone information service and that includes comprising an interactive voice response system, an automatic call distributor, and a customer relation management system. The call, placed by the telephony server to the call center, delivers information relevant to the request to the automatic call distributor and the customer relation management system based on an interactive voice response tree used by the interactive voice response system.
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