Method and system of remote diagnostic, control and information collection using a shared resource

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United States of America Patent

PATENT NO 7392307
APP PUB NO 20030014515A1
SERIAL NO

09782187

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Abstract

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A system, method and program product for diagnosing, controlling and collecting information from devices. Information regarding events of a target application executing in an application unit is collected and formatted into one of multiple data formats for transmission through one of multiple communication protocols using at least one shared system resource. The formatted data is transmitted through, e.g., e-mail or FTP to a predetermined destination or may be saved to local storage, e.g., a local disk. By sharing resources, code duplication is reduced or eliminated.

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Patent Owner(s)

  • RICOH COMPANY, LTD.

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Fong, Avery Castro Valley, CA 128 3728
Motoyama, Tetsuro Cupertino, CA 304 9986

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