Point-of-sale commercial transaction processing system using artificial intelligence assisted by human intervention
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United States of America Patent
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-
N/A
Issued Date -
Jan 23, 2003
app pub date -
May 20, 2002
filing date -
Sep 8, 2000
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A point-of-sale commercial transaction processing system, particularly suitable for the fast food industry, is provided. The transaction processing system utilizes (1) a customer interaction terminal (CIT) having a video display, an audio speaker, a microphone, and preferably a printer, (2) a computer system in communication with the customer interaction terminal (CIT) and running artificial intelligence routines to process or pre-process verbal requests provided into the microphone of the customer interaction terminal, and (3) a human-controlled response system in communication with the computer system which completes, corrects or verifies requests that cannot be satisfactorily completed by the artificial intelligence routines alone. The human-controlled response system is preferably in communication with the customer interaction terminal (CIT) and the customer via a high speed network connection.
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