Telephone call processing in an interactive voice response call management system
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United States of America Patent
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Jun 20, 2006
Issued Date -
N/A
app pub date -
Jul 31, 2001
filing date -
Jul 31, 2001
priority date (Note) -
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Abstract
The present invention relates to a customer call routing menu employing an interactive voice response system (IVR) to process a call in a customer service center. The menu messages are provided in terms of customer tasks to be performed, rather than in terms of corporate units. Further, the menu messages are arranged and played to the caller in the order of the most frequently requested tasks and include terminology commonly used by customers.
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