Integrated service management system for remote customer support

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7085827
APP PUB NO 20030055933A1
SERIAL NO

09956635

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Techniques for creation, operation, management, and access control of network-based storage services are described. Specific embodiments provide improved efficiency of the service management tasks used for designing, operating and accounting the robust and profitable network services, for example. In representative embodiments, techniques for constructing integrated network and storage services are provided. In a specific embodiment, the service comprises of three major service components: virtual private networks (VPN), applications servers and storage area networks (SAN). Each of these service components has its own customer identification information, such as VPN identifier for VPN services, process identifier for application servers and logical unit number (LUN) for storage devices.

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Patent Owner(s)

  • HITACHI, LTD.

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Ishizaki, Takeshi Sunnyvale, CA 71 2032
Miyake, Shigeru Sunnyvale, CA 42 1525
Otani, Koichiro Kudamatsu, JP 3 154
Yamamoto, Hideyuki Kudamatsu, JP 126 2345

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