Multi-media communication management system with caller managed hold system
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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N/A
Issued Date -
N/A
app pub date -
Mar 13, 2002
filing date -
Sep 24, 2001
priority date (Note) -
Abandoned
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Abstract
The caller managed hold system enables a caller, when their incoming call is placed in a hold state, to manage the program materials that are transmitted to them. In addition, the identity of the caller and their customization of the program material choices are stored in memory to be used for any subsequent calls received from the caller. In this manner, the caller automatically receives a customized hold service whenever their call is placed in a hold state.
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