Method for forecasting and managing multimedia contracts
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United States of America Patent
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Aug 1, 2006
Grant Date -
Mar 27, 2003
app pub date -
Jul 31, 2001
filing date -
Jul 31, 2001
priority date (Note) -
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status (Latency Note)
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Abstract
Multimedia contacts are forecasted, propagated, and managed for each period in a range. The number of contacts received in a period are forecasted using historical methods and are propagated to succeeding periods based on the business goals, such as how quickly a certain contact type is to be handled. After the contacts have been propagated, the total contacts to handle is determined for each period and the staffing requirements are calculated therefrom.
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