Importance

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Abstract

Systems and methods for managing interactions between an organization and a customer. An associated system for managing a customer relationship via a network includes a discovery map tool program module with a discovery map engine and a database engine. The discovery map engine is in communication with the network. The discovery map engine is adapted to receive team information associated with the vendor and the customer; receive issue information associated with the customer; and receive solution information associated with the vendor. The database engine in communication with the discovery map tool program module, the database engine is adapted to store the team information, issue information, and solution information. The discovery map engine is further adapted to generate a visual map incorporating the team information, issue information, and solution information; initiate an on-line, real time collaboration session between the vendor and customer; and confirm the team information, issue information, and solution information with the customer.

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First Claim