Voice browsing while waiting in a hold queue
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
N/A
Issued Date -
Jun 5, 2003
app pub date -
Dec 3, 2001
filing date -
Dec 3, 2001
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A method, system, and program for voice browsing while waiting in a hold queue are provided. Callers waiting in a hold queue are prompted to select a help subject for a call. A specified menu of browsable help information is output to the caller according to the help subject selected by the caller. Then, a web script is translated into audio output to the caller for a the caller's selection from the specified menu of browsable help information.
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Family
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Cited Art Landscape
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