Facilitating navigation of an interactive voice response (IVR) menu to establish a telephone connection
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United States of America Patent
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-
N/A
Issued Date -
Jun 19, 2003
app pub date -
Dec 19, 2001
filing date -
Dec 19, 2001
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A system and method for facilitating navigation of an interactive voice response (IVR) menu. When a subscriber desires a connection (e.g., telephone call) with an organization or other entity accessed though an IVR menu, the system maps or translates the IVR menu options into a textual or graphical format for presentation on a suitable subscriber device (e.g., computer, PDA, telephone). The mapped IVR options may be provided to the subscriber in real-time, while the subscriber is connected to the organization. Or, the mapping may be presented off-line so that the subscriber may select a navigation path or destination prior to a connection being established. The system may enter the menu choices (e.g., via DTMF signals) for the subscriber, and the caller may be connected to the call before or after the target of the call answers.
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Family
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Cited Art Landscape
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